More jobs:
Program Manager-ServiceNow
Job in
Santa Clara, Santa Clara County, California, 95053, USA
Listed on 2025-12-21
Listing for:
TechDigital Group
Full Time
position Listed on 2025-12-21
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, Systems Analyst
Job Description & How to Apply Below
Program Manager – Service Now
- 10+ years of experience in program/project management, including 5+ years managing large-scale IT programs.
- Proven experience in customer support systems and operations (e.g., Zendesk, Salesforce Service Cloud, custom support portals, or internal ticketing systems).
- Deep familiarity with SAFe Agile, including Agile Release Trains (ARTs), PI Planning, and Lean Portfolio Management.
- Demonstrated ability to lead programs involving 5–10 Agile teams across geographies and business units.
- Strong experience in stakeholder management, executive reporting, and change management.
- Excellent organizational and communication skills.
- Self-starter with the ability to thrive in a fast-paced, highly matrixed SaaS environment.
- SAFe Program Consultant (SPC) or SAFe Agilist certification.
- Experience with tools such as Jira, Confluence, Aha!, Smartsheet, and Miro.
- Background in enterprise SaaS product delivery.
- Cross functional IT program management.
- Executive reporting & communication.
- Dependency management.
- Experience with PI Planning.
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