Technical Support Engineer - Service Management; W2

Technical Support Engineer - Service Management (W2)

Location:

Santa Clara, CA (Hybrid) – 2‑3 days onsite per week.

Base pay range: $30.00/yr - $35.00/yr (salary determined by skills and experience).

We are looking for an experienced Support Engineer passionate about excellence. The Technical Support Engineer will manage and resolve challenging Service Now issues for partners and customers.

Responsibilities include:

• Owning and resolving daily technical support cases submitted by customers.
• Debugging JavaScript and custom code on the Service Now platform.
• Using internal Service Now tools to diagnose and resolve unexpected behaviors.
• Providing clear, technical guidance to customers in a customer‑facing role.
• Collaborating with teammates and potentially expanding into additional responsibilities for career growth.

• Strong understanding of JavaScript, Java.
• Experience with relational databases such as MySQL.
• Solid object‑oriented programming skills in JavaScript.
• Experience with dynamic HTML components (CSS, XHTML).
• Linux/UNIX experience.
• Excellent written and verbal communication; ability to articulate complex solutions.
• Strong commitment to quality and customer service.
• Proficiency in Service Now platform preferred; fundamental ITIL knowledge desirable.

• Angular experience.
• Knowledge of web application stack components.

Steve – IT Services | Development | Staffing

Email: | Direct:
470‑208‑7308

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