Technical Support Engineer

Overview

Cohesity is a leader in AI-powered data security and management. Cohesity helps organizations secure, protect, manage, and get value from data across data center, edge, and cloud environments. The company provides immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery  position described is a Technical Support Engineer based in our Santa Clara office, within the Cohesity support organization.

We are looking for passionate people with deep technical expertise and strong communication and customer service skills.

• Work with Cohesity customers to provide timely resolution to technical issues
• Use available tools to investigate and troubleshoot technical issues
• Record customer interactions, including investigation, troubleshooting, and resolution of issues
• Collaborate with Cohesity engineering and account management teams
• Apply judgment in selecting methods and techniques to obtain solutions
• Provide the best possible experience for Cohesity customers
• Manage workload to ensure timely resolution of customer issues
• Assist in developing comprehensive and reusable self-service solutions for future incidents
• Develop knowledge base articles

• Degree in Computer Science, Information Systems or related field, with graduation in 2026
• Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making
• Troubleshooting & problem-solving – ability to diagnose and resolve technical issues quickly
• Operating systems knowledge – Windows, macOS, Linux
• Networking basics – TCP/IP, DNS, DHCP, VPNs, firewalls, routers, switches
• Basic scripting & automation (optional but valuable) – Power Shell, Bash, or Python

Pay Range: $71,200.00-$89,000.00

The compensation noted is based on an annualized hourly rate for normal full-time employment. This position may be eligible for bonus compensation, commissions (if in a sales function), and/or equity grants. Full-time employees are eligible to participate in our comprehensive benefits framework, including health and wellness benefits, vacation, paid holidays and refresh days, 401(k), and life and disability insurance.

Disclosure Pursuant to Applicable State Equal Pay Transparency Laws: actual salary depends on factors including skills, qualifications and experience, location, and salary expectations. A starting salary at the low end, high end, or above the stated range may be offered.

Data Privacy Notice for Job Candidates: for information on personal data processing, please see our Privacy Policy. Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, contact us at 1-855-9

COHESITY or  In-office expectations:
Cohesity employees who are within a reasonable commute work out of our core offices 2-3 days a week of their choosing.

Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location.