Valet Guest Service - Santa Clara, CA

• Pay Active– On-demand access to earned wages, get up to 50% of your earned wages immediately.
• 401(k) with Employer Match
• Transit and Commuter Benefits in Select Markets

We recognize our LAZ family members as our most important asset and, as part of our commitment to people, we strive to ensure that our package of benefits provides peace of mind. LAZ Parking offers a generous benefits package including:

• Medical/Rx Healthcare Financing Options – Get 0% financing to help pay for health-related expenses
• Vision
• Life and Disability Benefits
• Supplemental Health
• And much more!

We are committed to help you be well, not just at work but across all aspects of your life. The following programs are available to help support you, free of charge.

• Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZBenefits or not.
• Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling.

The Valet Guest Service is the first point of contact for guests using our valet service, responsible for creating a welcoming and memorable experience. This role goes beyond traditional valet functions by combining hospitality, guest engagement, and retail partnership support. The Valet Guest Service enhances the overall guest journey while driving value for retailers and strengthening the mall’s reputation for service excellence.

• Provide a warm and professional welcome to guests upon arrival.
• Assist with valet services including greeting, directing, and coordinating with attendants.
• Serve as a guest concierge by offering directions, mall information, and retailer promotions.
• Distribute retailer flyers, discount offers, and event information to guests.
• Proactively engage with guests to ensure needs are met and service expectations are exceeded.
• Act as a visible brand ambassador, modeling professional appearance and demeanor at all times.
• Support center initiatives, promotions, special events, and retailer campaigns.
• Track guest engagement and report feedback that may improve sales and service.
• Collaborate with mall management, valet operations, and retailers to maximize guest satisfaction.
• Monitor and maintain a clean, organized, and safe valet area.

• Prior customer service, hospitality, or retail experience preferred.
• Strong interpersonal and communication skills.
• Positive, approachable, and enthusiastic demeanor.
• Ability to multitask in a fast-paced environment.
• Comfortable distributing promotional materials and explaining offers to guests.
• Reliable, punctual, and professional in both conduct and appearance.
• Bilingual skills are a plus.

• Willingness to work in the elements -- heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:

Non-Exempt,Tipped

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify