Service Operations Manager

Job Description

AESC is looking to add a Service Operations Manager to our team remotely.

• Full-Time
• Remote

AESC is an exciting, newly created global organization committed to solving the challenges of a sustainable future and becoming the leading supplier of full-value-chain battery solutions. Our lithium-ion batteries can be found in nearly one million electric vehicles worldwide and have a stellar safety record of zero-critical issues. AESC US is leading the way in battery technology. We design and manufacture EV battery technology for various electric vehicles and equipment.

We are working hard towards unlocking the full potential of sustainable energy and climate change mitigation. We will continue to build upon our successes and expand into new markets and industries, producing innovative and competitive products and technologies that advance the goal of a zero-carbon emission future. AESC is headquartered in Japan and has battery manufacturing locations in Japan, UK, China, and the U.S.

Our mission is to solve the challenges for a sustainable future. Together, we can make a meaningful impact.

We are seeking an experienced Service Operations Manager to oversee all aspects of service operations for utility-scale energy storage systems. This role is responsible for managing spare parts inventory, warranty requirements, long-term service agreement (LTSA) obligations, and warehouse operations. The Service Operations Manager will ensure efficient processes, compliance with contractual commitments, and timely delivery of parts and services to support customer satisfaction and operational excellence.

• Manage spare parts inventory, procurement, and distribution to support service and maintenance activities.
• Oversee warranty administration, including claim processing, documentation, and compliance with manufacturer and customer requirements.
• Ensure fulfillment of LTSA obligations, including scheduled maintenance, parts availability, and performance guarantees.
• Coordinate warehouse operations with our internal logistics team, including receiving, storage, and shipping of parts and equipment.
• Develop and maintain accurate records for inventory, warranty claims, and LTSA performance metrics.
• Collaborate with service teams, engineering, and procurement to forecast parts demand and optimize inventory levels.
• Implement process improvements to enhance efficiency, reduce costs, and improve service delivery.
• Ensure compliance with safety standards, quality requirements, and regulatory guidelines in all operations.
• Prepare regular reports on inventory status, warranty performance, and LTSA compliance for senior management.

• Bachelor’s degree in Supply Chain Management, Business Administration, Engineering, or related field (or equivalent experience).
• 5+ years of experience in service operations, inventory management, or supply chain roles; experience in energy or industrial sectors preferred.
• Strong understanding of warranty processes, contractual obligations, and service agreements.
• Proficiency with inventory management systems, ERP platforms, and Microsoft Office applications.
• Excellent organizational and analytical skills with attention to detail.
• Strong communication and collaboration skills for working with cross-functional teams and external partners.

• Experience managing LTSA programs and spare parts logistics for complex systems.
• Knowledge of energy storage systems, renewable energy technologies, or large-scale industrial equipment.
• Familiarity with warehouse safety standards and best practices.
• Understanding of cost optimization strategies in service operations.

Welcome to AESC, supporting our state-of-the-art Gigafactories, where you'll have the opportunity to tackle the world's most fascinating challenges alongside exceptionally talented individuals who are driven to make a difference. At AESC, we offer a comprehensive compensation package. In addition, we provide a range of valuable benefits, such as 401K, and health insurance. We strive to ensure that our employees are well taken care of,…