Principal Software Engineer; Customer Profile Test Engineering

Principal Software Engineer (Customer Profile Test Engineering)

Our Mission At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

Our Vision A world where each day is safer and more secure than the one before.

Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and believe that the unique ideas of every member of our team contribute to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday – from disruptive innovation and collaboration, to execution.

We create an inclusive environment where we all feel included and respected.

Job Description Palo Alto Networks NGFW (Next Generation Firewall) group is looking for a seasoned and accomplished Customer Profile Test (CPT) engineer with experience validating customer use cases and solutions. You will be part of a world-class engineering team that works on various ground-breaking security (On-Prem and Cloud) technologies & use cases. We are looking for highly motivated engineers who have intellectual curiosity, love the challenge of solving complex problems with variable factors and creativity in obtaining solutions.

Our organization thrives on collaborative synergy, requiring engineers who excel in high-level communication and cross-functional teamwork.

Your Impact As a Principal Software Engineer in the CPT (Customer Profile Test Engineering) team, you will be responsible for testing the use cases for Palo Alto Networks’ next-generation firewall (On-Premise and Cloud NGFW) & Cloud Delivered Security Solutions (CDSS). You will play a pivotal role in shaping our future direction by participating in requirements and design discussions. Your responsibilities will extend beyond the development sphere, involving direct engagement with our top-tier customers, account managers, customer success and sales teams.

This multifaceted role will require close collaboration with development and product management teams, as well as key stakeholders across the organization. You will craft and execute comprehensive test plans based on customer use case requirements and design specifications. Your expertise will be crucial in designing and maintaining complex end-to-end topologies that simulate real-world deployment scenarios, ensuring robust validation of our designs.

This role offers a unique opportunity to influence product development while also contributing to customer satisfaction and sales initiatives. You will drive the efficiency and reliability of our products by validating them thoroughly to understand potential risks, bugs, or issues, providing an exemplary customer experience for our end users. You love hunting for problems within the code, seeking issues to correct, and enjoy the challenge of a code-based scavenger hunt that includes testing, providing feedback, and identifying alternative suggestions for our product’s environment.

• Design, develop and validate customer focused use cases on our next-generation security platform & cloud security services
• Ownership of end to end workflow for major components of the service in its first release
• Leadership opportunity to drive collaboration with internal/external cross-functional efforts to deliver best in quality software
• Open Engineering environment to suggest and improve the development process for an agile team
• Collaboratively work with Dev Ops and the Technical Support teams to troubleshoot customer issues and build better customer experiences
• Interview, mentor and coach new team members as part of the growing team

• Detailed understanding of modern network design, implementation, and troubleshooting
• Involve with analyzing, testing, and modeling Palo Alto Networks platforms in complex deployment scenarios
• Experience testing network security products, preferably with firewalls and security services
• Experience with GNU tools and good to have experience with typical test tools from Spirent and Ixia
• Experience with Python and similar scripting language, and strong ability to…