Receptionist, Customer Service​/HelpDesk

Hours : 8 : 00 am – 5 : 00 pm | M-F

Why is this role open? Additional Headcount

Assignment Duration : 3 months

Possible for extension? Yes

Potential to convert to FTE : N / A

Overview of Work Environment / Client Nuances / Team Overview :
Working with the team

Resource's typical working day :

Front Desk Operations

• Serve as the first point of contact for anyone entering the building.
• Maintain a professional and welcoming presence at the reception area.
• Handle incoming calls and direct them appropriately.

Guest & Visitor Management

• Greet and assist guests, clients, and visitors upon arrival.
• Provide directions or escort them to their meeting locations.
• Ensure all visitors are properly signed in and accounted for.

Customer Service & Support

• Respond to inquiries with a helpful and courteous attitude.
• Maintain a high level of service to reflect the company's standards.

Badge & Access Assistance

• Help visitors and temporary staff with badge creation and access setup.
• Ensure security protocols are followed during check-in and check-out.

Meeting Room Coordination

• Manage bookings for conference and meeting rooms.
• Ensure rooms are prepared and equipped for scheduled meetings.

Must Have Skills :

• Customer Service
• Punctuality
• Team Player
• Good Communication Skills
• Professional Appearance / Attire

Years of Experience : 1-2 years of experience and / or related field

Education : At least GED / HS diploma

Software skills :

• Microsoft Teams (Chat, meetings, collaboration)
• Basic Computer Functions (File management, printing, internet browsing)

Interview Process : 1 phone screening and / or virtual

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