Associate, Membership Service; Part Time

At the San Francisco 49ers, our mission is simple but powerful: to create meaningful moments that inspire and connect. Whether it’s on the field, in the community, or behind the scenes, we’re united by the belief that the work we do has the power to bring people together and leave a lasting impact.

Success here takes more than passion; it’s about bringing your best to every challenge. We thrive by balancing priorities with precision, making thoughtful decisions in fast-paced environments, and always looking ahead to what’s next. Our team is built on core competencies that shape how we work: adaptability, integrity, collaboration, strong communication, and a relentless focus on continuous improvement. Together, these qualities fuel our ability to deliver world-class experiences for our fans, partners, and community.

If you’re excited about being part of a supportive team where you can develop your skills, share your ideas, and help make a difference, we’d love to have you join us.

The Membership Service Associate is responsible for assisting with addressing the needs of all 49ers season ticket/SBL members to ensure their satisfaction and continued support through the purchase of season tickets annually.

• Provides telephone and email customer service for season ticket member inquiries throughout the year and on gamedays.
• Assists with collecting outstanding SBL financing payments and season ticket payments.
• Manages Membership Service general email inboxes by providing timely responses within timeframe guidelines.
• Executes gameday check-in and gameday fulfillment for Golden Opportunities experiences.
• Assists fulfillment of membership service department responsibilities.
• Assist in fulfilling general requests and various account service matters
• Acts as point of contact for fans participating in Golden Opportunities experiences.
• Other duties as assigned.

• Ability to focus on a speaker using verbal and non-verbal clues to understand their message, comprehend the information and respond thoughtfully.
• Establish credibility through timely, responsive, and truthful interactions.
• Ability to use logic and reasoning to evaluate information to determine how it should be best interpreted.
• Ability to create a relationship of trust and loyalty by delivering accessible, efficient, and reliable services and products for internal and external stakeholders.
• Creative and innovative; the ability to see alternatives and solutions.
• Organizational skills with the ability to manage time effectively, while balancing and prioritizing multiple or competing tasks.
• Communicates orally and in writing in a clear, concise and impartial manner using proper grammar and punctuation.

• Relevant work experience; or an equivalent combination of education and experience.
• Experience with Microsoft Suite including Excel, Outlook, PowerPoint & Word.
• Experience with Google Suite including Docs, Sheets & Slides.
• Experience with Archtics, Microsoft Dynamics & KORE CRM, Dial Source preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

The employee will be sitting in a typical office environment the majority of the time and may be exposed to outdoor weather conditions.

The employee is frequently required to sit, use hands or fingers, handle or feel objects, tools, or controls and reach with hands and arms. The employee is regularly required to talk or hear. The employee is occasionally required to stand, walk and lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

This position requires the ability to work extended hours and/or weekends.

2% of local travel time expected for this position. 1% of travel time expected for the position both intra and interstate occasionally requiring overnight stay.