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Communication Operator
Job in
Santa Clara, Santa Clara County, California, 95053, USA
Listed on 2026-01-23
Listing for:
Kaiser Permanente
Full Time
position Listed on 2026-01-23
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Clerical
Job Description & How to Apply Below
Job Summary:
Under direct supervision, receives incoming calls, initials emergency call notification, pages medical center personnel on request, and maintains various records, as required.
Essential Responsibilities:- Following established policies and procedures, establishes and maintains courteous, cooperative relations with the public, patients and other personnel.
- Promotes, ensures, and improves customer services to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service.
- Receives and routes incoming calls to appropriate stations.
- Pages medical center personnel.
- Responds to callers inquiries concerning patient condition and other requests for information.
- Announces appropriate and urgent messages. Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue). Documents events in logs or in on-line database.
- Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel; distribution of brochures and mailings.
- Records and processes requests for telephone equipment repair. Reports equipment malfunctions to appropriate personnel.
- Performs other related duties as required.
- Supervisory Responsibilities:
This job has no supervisory responsibilities.
Grade 125
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