Order Contractor

Meet Yubico

Meet Yubico: the creator of the most secure passkeys and leading provider of hardware authentication security keys. Our company’s mission is to make secure login easy and available for everyone. Yubico was founded in 2007 by Stina and Jakob Ehrensvard, and is public on Nasdaq Stockholm Main Market: YUBICO. Our customers include Fortune 500 companies, hundreds of government agencies and millions of individuals in over 160 countries that rely on Yubico technology to secure access to computers, online services and mobile apps.

Our global customer base includes organizations of varying sizes, from large corporations such as Google, Amazon, Microsoft and Hyatt, to companies like Dyson. We are a global company with a strong company culture and employees located in over 14 countries. Yubico’s headquarters are based in Stockholm, Sweden and Santa Clara, CA. Aligned with our mission to make the internet more secure for everyone, Yubico donates Yubi Keys to organizations helping at-risk individuals through our philanthropic initiative, Secure it Forward.

We work to ensure that our employees have an open space to have their voices amplified to create a workplace where everyone feels like they belong. In support of this, our employees have created some pretty cool Employee Resource Groups that foster inclusion, help build community and connection across Yubico. Additionally, Yubico donates Yubi Keys to organizations in need all over the world (you can read more about our work here).

Relationships and connectedness matter, and we love spending time with our team! Our virtual workspace keeps us connected day-to-day whether it's through Yubico celebrating wins or our buzzing Slack communities. Check out our Life at Yubico Page on Linked In and our awards here.

Yubico seeks an Order Support Contractor to join our Supply Chain team. As an Order Support Contractor, you will be a key player in the service we provide to our valuable customers. You will work to ensure our high volume of orders and returns are managed in an efficient and timely manner. You will work to maintain effective communication with the Customer Support Team and other departments internally as needed.

This position is a prime opportunity for someone looking to expand their career with an industry leader.

• Work closely with the Fulfillment Team to manage webstore order inquiries according to company guidelines, with careful attention to specific requirements for approval
• Work with other functions to support the customer experience by handling inbound support requests relating to orders
• Manage and track online orders and returns process
• File Jira tickets for internal process improvements related to the webstore and ERP system
• Reports to the Director, Operations - Order Mgmt EMEA/APJ
• 6 months with the possibility for extension

• At least two years of business experience in a similar role
• Excellent written and verbal communication skills in both English and Swedish
• Experience with Office applications (e.g. G-Suite apps like Docs, Sheets and Slides)
• Detail-oriented and methodical in completing tasks
• Team player with cross-cultural savviness and flexibility to work closely with colleagues globally
• Positive working attitude, service-minded, problem solver and desire to learn
• Experience with an Enterprise Resource Planning (ERP) system (e.g. Net Suite)
• Experience with a ticketing system (e.g. Service Cloud)
• Experience working in an Ecommerce/Payment Solution systems (e.g. Magento, Stripe)

#LI-Onsite

#LI-IR1

We are an equal opportunity employer, we value diversity and uphold an inclusive environment where all people feel that they are equally respected and valued. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, religion, national origin, disability, protected Veteran status or any other characteristic protected by law.

We'd love to learn about what you can add to our diverse team.

Yubico does not accept agency resumes or referrals so please do not send…