Sales Associate Part-Time - Monticello

Job Title

Sales Associate Part-Time

Studio Manager

Hourly non-exempt

95051

West Coast Fitness is a leading franchisee of Orange theory Fitness with 50+ studios in Los Angeles, San Francisco’s Bay area, and Ohio. Our mission is to lead, support, and inspire the Orange Passion. We focus on our amazing team and emphasize the 3 Cs of Success – Clarity, Communication, and Collaboration. We strive to grow future leaders in an inclusive, enthusiastic, and empathetic environment.

Orange theory Fitness delivers heart‑rate‑based, group workouts that combine endurance, strength, and power elements with science, coaching, and technology to guarantee maximum results from the inside out. The result is more energy, visible toning, and a supercharged metabolism for more calorie burn and confidence – giving members more LIFE.

Our Sales Associates (SAs) are the first responders, the face of each studio, and the ones that keep every member coming back with a smile. This sales‑heavy role places high expectations on meeting and exceeding key performance indicators for membership sales, renewals, retail, and concession sales. Through exemplary customer service, the SA drives membership retention, increases workout traffic, and maintains a positive, safe, and fun studio environment.

• Cultivate genuine, experience‑focused connections with members and guests, including answering questions, resolving concerns, and ongoing outreach regarding membership status.
• Ensure a friendly, helpful, and inclusive experience for all members and guests.
• Deliver an exceptional and versatile sales and service experience.
• Maintain a safe and clean studio environment.
• Maintain accurate records using established Orange theory Fitness sales systems.
• Perform telephone inquiries, follow‑up calls, and customer care calls.
• Host studio tours with prospects and/or fitness program holders.
• Greet members and guests promptly, enthusiastically, and with a smile to create a positive environment at entry.
• Maintain an organized and clean work environment.
• Respond immediately to member requests, inquiries, and concerns.
• Execute proper onboarding of all members through the completion of essential Client Intake and Membership Agreement forms.
• Attend and participate in all relevant training programs, events, and meetings.
• Establish and maintain an effective referral program.
• Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities.
• Process accurate credit card transactions.
• Perform follow‑up and follow‑through activities with all prospective clients.
• Work closely with the Fitness Team to ensure that processes are fulfilled.

• High‑level customer service skills.
• Previous sales experience with strong sales prowess (preferred in a quota‑bearing structure).
• Excellent verbal and written communication skills.
• Ability to multi‑task and excel in a fast‑paced environment.
• Functional computer skills:
  Microsoft Office (Word, Excel), general site navigation, reporting, and data entry.
• Flexibility to work daytime, evening, holiday, and/or weekend hours as needed.
• Ability to work and function in an Orange Team environment.
• High school diploma.
• Health and fitness‑minded preference.

• Competitive hourly wage.
• Performance bonuses based on weekly, monthly, individual, and team sales goals.
• Medical, Dental, and Vision (based on full‑time hours).
• 401(k) (based on full‑time hours).
• Access to all Orange theory classes at any studio nationwide.
• Deep discounts on all OTF retail and technology.
• Opportunities for career growth.
• Covid‑19 safety and health protocol for a safe work environment.
• Monthly team‑building events and reward opportunities.
• Free AED/CPR certifications.
• Huge discount on NASM and AFAA certifications (inquire with management).

The employee must regularly use hands to signal, handle, or feel. The employee must occasionally lift and/or move up to 80 pounds.

Our Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without…