VP Manufacturing

Job Description What you get to do in this role:

• Execute a go to market model to build a multi‑billion dollar Manufacturing line of business
• Lead, organize, and manage executive‑level strategic planning, sales programs and operational cadence to drive operational excellence, continuous improvement and implement changes across our business in conjunction with functional leaders.
• Recruit a team of specialized sellers to drive the NOW Platform into the Customer Service office and the cross‑functional teams that support customer engagement.
• Lead and grow a global sales team to serve our customers in AMS, EMEA and APJ
• Define programs for enabling the field sales and solution consulting teams to drive Customer Service sales, adoption and value proposition
• Help develop and contribute to sales campaigns focused on Customer Service Management
• Partner with our Global Alliance and Channel organization to build a sell to, with and through model
• Partner with the General Manager of the Customer Workflows business unit to build out a successful roadmap for the next 5 years
• Align as a trusted advisor and strategic team member to both sales and company executives in order to understand market conditions, customer requirements and challenges, and assist in strategically planning GTM, solution capabilities and strategic partnerships
• Influence and drive the right value model around pricing and packaging
• Establish trusted relationships with product management, marketing, global sales leadership, professional services and global alliance and channels leaders
• Strong executive presence & track record of consistent quota attainment & over achievement
• Develop clearly defined go-to-market initiatives with key Service Now sales, marketing and business unit leaders to achieve revenue goals. Define key milestones and progress tracking metrics & drive associated operating rigor to ‘inspect what we expect’
• Build strong relationships with executive leaders in both our customers and partners
• Drive a customer success focus and a win as a team culture

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI's potential impact on the function or industry.
• Extensive sales leadership experience: recruiting and developing high performance teams selling into the customer service domain
• Has a strong drive for results and ability to collaborate and influence in a “Win as a team” environment
• Strong people management skills with a passion for coaching and developing others to their highest potential
• Proven leadership skills inspiring people and building a business from start up to scale
• Proven ability in managing complex sales cycles from start to finish with a track record of successful revenue attainment
• Excellent interpersonal skills communicating and collaborating with both business and technical stakeholders at all levels with in an organization.
• Experience working collaboratively with product management, product marketing and product development.
• The successful candidate will be adaptable and flexible, able to work and thrive in a highly dynamic environment
• A passion evangelizing our capabilities and success on social media and other outlets to build brand preference and recognition
• A self‑starter who will take the initiative to develop programs for enablement and growth
• A high degree of passion, energy, drive and willingness to travel 50% of the time
• International experience a plus

For positions in this location, we offer a base pay of $190,000 - $323,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP,…