Recreation Office Assistant

Overview of the Department

The Parks Division plans, develops, operates, maintains, and rehabilitates City parks and open spaces. The Recreation Division offers classes and programs for all ages and abilities. The Cemetery Division preserves 33,000 internment sites within a peaceful public park.

Front Desk Assistant – Customer Service

Providing customer service at key Recreation Facility front desks (CRC, YAC, Senior Center, Reed & Grant Sports Park, Warburton and ISC Pools). The role involves data input, processing program registrations, opening and closing the desk reception area, and maintaining accurate daily sales records. Daily check‑in of patrons and ensuring safety protocols for customers entering and exiting facilities. Shifts include days, evenings, and weekends.

This is an at‑will position with no guaranteed hours; hours are limited to 999 fiscal year or 960 hours for retired CalPERS annuitants.

• Greets employees, visitors, and the public; assists with routine inquiries and requests; provides a high level of customer service.
• Answers telephone calls; takes messages; routes calls to appropriate destinations.
• Maintains and updates records including attendance, inventory, and basic financial transactions; files, retrieves, and organizes documents.
• Registers program and class participants; enters data into and retrieves data from standard business software, databases, and online systems; posts information on forms, records, reports, and files.
• Makes reservations for recreation facilities.
• Maintains office area; arranges program displays.
• Orders, maintains, and distributes supplies and equipment; monitors invoices and purchase orders; maintains simple inventory records.
• Opens and closes facility in accordance with established procedures.
• Performs other related duties as assigned.

• High school graduation or GED; six (6) months of general clerical or customer service experience.
• Minimum age 18 years at time of application.
• Valid California Class C driver’s license desirable.

• Fingerprinting required as a condition of employment.
• Must be able to perform all essential functions of the job assignment.
• Lift and carry objects weighing up to twenty-five (25) pounds.

• Correct English grammar, spelling, and punctuation.
• Modern office practices, procedures, and methods; filing and operation of standard office equipment.
• Operate personal computer hardware and software; use of standard office equipment.
• Communicate clearly and effectively in English in person, over the telephone, and in written correspondence.
• Demonstrate sensitivity, tact, and excellent customer service while interacting with others.
• Issue and follow oral and written instructions.
• Exercise sound and effective judgment within established guidelines.
• Organize, coordinate, and complete duties to meet scheduled deadlines.
• Perform routine arithmetic calculations; prepare, maintain, and reconcile routine accounting and numerical records.
• Establish and maintain effective working relationships with others.
• Work in a team‑based environment and achieve common goals.

All job‑specific questions must be answered; incomplete applications will be rejected. Submit a complete City Application online through the “Apply Now” feature taclaraca.gov. The position is continuous or open until filled. Applications will be reviewed bi‑weekly. Apply as soon as possible before the position is closed.

The City of Santa Clara is an equal opportunity employer. Applicants will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status, or any other unlawful consideration. The City of Santa Clara offers reasonable accommodations to job applicants with disabilities; contact Human Resources at (408) 615‑2080 or Human Resources.