Sales Associate

Maximize company sales growth and profitability through subject matter expertise in assigned area in support of delivering an engaging experience to every customer, every time.

• Support and maintain store sales and service goals and standards as communicated by the sales manager or sales team lead
• Lead by example and support store management in holding self and others accountable for store profitability and safe work practices
• Maintain a strong, visible and positive presence on the sales floor
• Support all efforts and initiatives across all business channels implemented by the company
• Support the company’s mission and goals, including applicable key performance indicators (KPIs)
• Learn company products and be able to effectively communicate to customers

• Possess and demonstrate company standards in selling, customer service, visual merchandising and teamwork
• Promote the brand by engaging customers in creative activities and demonstrations
• Ensure full understanding and awareness of all current product and product information
• Maintain awareness of all intranet communications, current advertising, promotions and other marketing initiatives
• Develop, share and apply product expertise
• Possess a complete understanding of and comply with all store processes
• Assist the sales manager or sales team lead with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Engage in, maintain and support store safety standards and training
• Possess a clear understanding of the visual merchandising concepts and standards to engage customers and associates with the product
• Possess a complete understanding of applicable company systems, policies and procedures
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Crate and Barrel/CB2 Associate Guide/Hudson Grace Guide

• Customer service experience preferred
• Retail experience preferred