Store Lead

Store Lead – Men's Wearhouse

Reports to Store Manager. This role supports store team members to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence when serving as the manager on duty. Assigned store keys to open and close the store when scheduled.

• Inspire store team to achieve their best performance.
• Execute to maximize growth and potential.
• Create an engaged and inclusive store environment.
• Elevate the customer experience through operational excellence.
• Exceed customer expectations in all interactions.

• Partner with the store management team to lead staff to achieve sales, service, and operational expectations when assigned as manager on duty.
• Model company values and lead by example as an active coach.
• Communicate priorities and sales‑driving information effectively to equip staff to maximize business.
• Assist in recruiting staff and embrace diversity to contribute to an inclusive environment.

• Support the management team in achieving store business plans, including sales, customer service, and operational goals.
• Leverage store reports to understand decisions that drive business.
• Participate in driving business outreach opportunities and communicate leads to the Store Manager.
• Identify performance opportunities and partner with management to contribute to development plans.

• Partner with the management team to ensure proper staffing to execute initiatives and operational tasks effectively.
• Assist with training staff on all internal operational functions as assigned.
• Stay informed on corporate communications, directives, initiatives, policies, and procedures.
• Support implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.

• Contribute to an engaged and inclusive environment where opinions and contributions are recognized and valued.
• Support a culture of learning and development, ensuring training tools are leveraged.
• Serve as a role model to all team members and provide enthusiastic, motivational leadership.
• Partner to conduct regular store meetings ensuring all staff are up to date with company directives.

• Assist in training the team on customer service expectations to create an exceptional experience, exceed expectations, and achieve a high Net Promoter Score.
• Leverage customer feedback to prevent or resolve concerns.
• Collaborate with management to ensure store visual standards and marketing initiatives are executed per company direction.

• Minimum of 1 year of retail or sales experience.
• Creative individual who demonstrates good judgment and is tuned into the pulse of the business.
• Self‑motivated, results‑oriented, and strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem‑solving skills.
• Proven ability to train and develop high‑performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS system.

• Ability to stand and walk for the majority of the shift, frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; see and distinguish between fabric patterns and colors.

Pay range: $19.42–$25.25 per hour. The final salary is based on location and may be subject to prevailing wage laws.