Key Holder

Free People Key Holder role at Free People

1127 State St, Santa Barbara, California, 93101 United States

A Key Holder collaborates with the management team in supervision of store operations functions and leading an environment that is engaging and inspiring to the customer and team. This includes driving sales, building awareness of key metrics, and contributing to the development of others.

• Act as a brand ambassador and reflect the company values; partner with store leadership to create an engaging experience for the FP customer.
• Create selling initiatives that enhance the customer experience; empower the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
• Deliver a seamless, omni‑channel shopping experience by understanding and utilizing systems and applications.
• Act as an elevated team member, exercising decision‑making and multitasking capabilities while prioritizing service over tasks.
• Participate actively in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, daily zone management, and driving sales.
• Takes initiative in teaching and sharing product knowledge, brand messaging, and delivering exceptional customer interactions by utilizing brand resources.
• Support the store management team in daily office procedures, operations execution, and store maintenance.
• Collaborate with key partners to execute shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omni‑channel orders are processed timely and accurately.
• Adhere to store safety standards, inventory accuracy, product loss reduction, and uphold all company policies and procedures to support profitability.
• Support an inclusive, people‑first philosophy; engage employees at all levels to reinforce follow‑through and ensure the team is heard and supported.
• Stay current and collaborate with leadership to respond to communication; share information with the team and participate in daily meetings and chats.
• Display eagerness to develop new skills, respond to feedback; enhance environment with optimism, positivity, and proactive problem‑solving.
• Guide and develop the stylist team; take responsibility for personal development and professional growth while considering role replacement for career progression.

• Love for the FP brand.
• Stand out as a leader.
• Experience as a team player.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and more. For additional information, visit

USD $18.15 - USD $18.15 /Hr.

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law.

We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non‑discrimination and anti‑harassment policies, we offer anti‑harassment training to managers and employees.

Not Applicable

Part‑time

General Business, Management, and Customer Service

Retail, Retail Apparel and Fashion, and Consumer Services