Sales Lead, Retail, Retail & Store Manager

Overview

Join to apply for the Sales Lead, Deckers Brands role at Deckers Brands
.

The PT Sales Lead aids in the opening and closing of the retail store in strict compliance with company policies and procedures, consistent with the short and long-term interests of the Company, its employees and the local environment in which we work and live. He/she will consistently provide our customers with the highest level of service and assist the store management team while monitoring the customer experience and driving sales.

He/she must be knowledgeable of all products, promotions and company marketing initiatives.

• Greet all customers promptly and courteously as they enter the store.
• Direct customers throughout the store or to the specific area the customer requests. Find out the specific needs of each person that enters the store.
• Provide accurate and current information about products for all inquiries; if the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store.
• Understand and effectively communicate the return policy.
• Maintain a positive and cheerful attitude and cooperate with teamwork.
• Apply the above standards to all phone inquiries.

• Instill the meaning and importance of customer service as outlined in Be the Brand service program through observation, feedback and role modeling exceptional service.
• Partner with Store Management Team to train and develop new sales associates.
• Inspire employees to contribute to the overall productivity of the store and lead by example.
• Promote a positive work environment by recognizing outstanding performance and maintaining a respectful workplace.
• Communicate any special customer requests to management as it relates to product or service.

• Be personally available to all customers to communicate and identify their needs and address their questions and concerns.
• Ensure the sales floor is clean and organized at all times.

• High School Diploma
• 1 – 2 years’ experience in retail store management

• Work/Life Balance
• Integrity & Trust
• Effective Team Building
• Managerial Courage
• Continuous Change
• Customer Focus

• Proficient in Microsoft Applications
• Ability to effectively prepare and present information and respond to questions from management, clients, and other employees of the organization
• Effective empowering communicator, good problem solver
• Knowledgeable in current trends
• Excellent verbal and written communication skills and problem solving abilities
• Excellent team-building and organizational skills
• Ability to multi-task in a fast paced environment
• Exceptional attention to detail
• Excellent customer service skills
• Physical ability to stand for extended periods
• Ability to work varied hours/days, including nights, weekends, and holidays as needed

$16.50 - $21.00 hourly

The pay rate posted reflects the pay target for new hire salaries for this role in our Goleta, California location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.

• Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers.
• Manual dexterity required.

The salary range posted reflects the minimum and maximum target for new hire salaries for this role this specific store location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.

• Not Applicable

• Part-time

• Sales and Business Development

• Retail Apparel and Fashion
• Manufacturing
• Retail

Referrals increase your chances of interviewing at Deckers Brands by 2x

Apply BELOW