Food & Beverage Ambassador - Part Time

Overview

Does helping others make your day? Do you like working with children and their families? Do you feel comfortable and excited about engaging in conversations with guests? Are you interested in helping our conservation efforts? Is working in Food Services of interest to you? Santa Barbara Zoo is seeking a part-time Food & Beverage Ambassador.

Note: Applicant must be a minimum of 16 years of age.

Position Status: Part-Time, Regular, Hourly, Non-Exempt
Schedule: Up to 25 hours per week, including weekdays, holidays, weekends
Compensation: $16.90 per hour

You must also complete the Zoo's Official Employment Application on the next page in order to be considered for the position

Under general direction of the directors of the Food & Beverage, and the department Supervisors, the Food & Beverage Experience Ambassador facilitates a positive guest experience by performing various Kitchen duties including cleaning dishes, maintaining clean and sanitary environment, setting and clearing tables to provide a clean and tidy environment for our guests, welcoming customers, answering questions related to the menu, delivering orders, processing payments, providing excellent service and a positive guest experience to all visiting the Santa Barbara Zoo.

Restaurant, Café, Cart:

• Reports to assigned area at scheduled time
• Exhibits a friendly and professional demeanor in all guest interactions
• Associates with guests to share information, identify their needs, and make their experience a more personal one, providing a high level of customer service and satisfaction
• Handles cash, using Point of Sale procedures
• Answers phone calls promptly and professionally
• Explains menu items to guests and take food orders
• Serves food, beverages, or desserts to customers in variety of settings
• Operates a variety of food preparation tools and equipment
• Responsible for cleaning dishes to ensure that the kitchen has a steady supply of clean plates, bowls, silverware, plastic-ware, pots, pans and glasses
• Prioritizes loads of different types of crockery and kitchenware, hand-washing dishes, loading the dishwasher and placing dishes to dry
• Assembles, maintains and breaks down the dish machine
• Busser duties include: bringing out food orders, cleaning tables, removing used trays, dishes, plates and glasses, re-setting plastic-ware/silverware, replenishing napkins containers and other condiments as needed
• Wiping up water spills, food stains and dirt from tables and counters
• Handling cleaning of the Food and Beverage area at the close of day as needed
• Prep work
• Takes garbage and trash to dumpster area as directed
• Washes work areas, refrigerators, cooking equipment, walls and floors as directed
• Prepares and restocks all food items and supplies as needed
• Answers questions and provides a positive and fun atmosphere for guests
• Ensures the Zoo’s presentation standards for cleanliness and maintenance are met by keeping work areas clean, picking up trash while out in Zoo, and report unsafe or unsightly conditions
• Promotes positive internal communication within and between departments
• Adheres to the Zoo’s Core Values
• Adheres to the Zoo’s policies and procedures as outlined in the Employee Policy Manual
• Applies and Exemplifies “green” (sustainable) practices whenever possible
• Takes responsibility to stay informed about happenings at the Zoo, such as reading employee communications and attending scheduled meetings when scheduled to work
• Adheres to and enforces all Zoo Entrance policies, at all times
• Thanks the guests for their visit and continued support of the Zoo
• Keeps our Guests, Zoo family, and Animals safe by performing sanitization procedures to maintain clean, safe, and sanitized areas using specifications established by the Zoo (based on CDC, local Health Department & OSHA guidelines), while interacting with our guests and staff in an efficient and professional manner

SECONDARY DUTIES:

• Assists other departments as needed
• Ensures consistent productive operating practices by identifying areas for potential revenue generation, reduction of costs and more efficient procedures
• Responds to emergencies quickly and follows emergency protocols
• Remains calm…