Operations Manager

Operations Manager

University of California, Santa Barbara

Position Number:

Payroll

Title:

PAT REL SUPV 1

Job Code: 7051

Job Open Date: 12/18/2025

Application Review Begins: 1/6/2026

Department Code (Name): COUN (Counseling & Psychological Services)

Percentage of Time: 100%

Union Code (Name): 99 Non-represented

Employee Class (Appointment Type): Staff:
Career

FLSA Status: Exempt

Salary Grade: PSS/22

Pay Rate/Range: The budgeted salary range that the University reasonably expects to pay for this position is $79,200/year to $90,000/year. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University. The full salary range for this position is $79,200/year to $143,400/year.

Work Location: Student Services 599

Working Days and

Hours:

Monday - Friday/8:00a.m.

- 5:00p.m.

Benefits Eligibility: Full Benefits

Type of Remote or Hybrid Work Arrangement: Hybrid Eligible. Hybrid Work Schedule will be considered as long as hybrid arrangements are approved by the Division of Student Affairs. The University has the authority to change or revoke hybrid scheduling with reasonable notice. Incumbent must be available to be in the office full time should operational needs require it.

The mission of Counseling and Psychological Services (CAPS) is to assist Student Affairs and the University in helping the student body achieve academically, socially, and personally through culturally responsive mental health services. CAPS is committed to providing a safe, inclusive, and affirming environment to ensure that all students remain psychologically healthy in pursuit of their goals. We value Inclusion, Collaboration, Compassion, and Impact.

Our objective is to help in the creation and maintenance of a healthy campus environment. We educate, support, advocate and help foster a culture of acceptance and appreciation of human differences.

Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC.

The Operations Manager is a senior administrative and supervisory position responsible for the comprehensive, efficient, and compliance management of the administrative and clinical operations of Counseling & Psychological Services (CAPS). This individual manages and supervises all daily clinic functions, including client flow, scheduling, and the performance of the Electronic Health Record system (PnC). This position is responsible for staff supervision, including recruitment, training, discipline, and daily workload distribution for non-clinical support personnel, to ensure excellent customer service and effective resolution of client complaints.

The role serves as a key liaison among technology, facilities, and safety, the IT team, and manages all equipment and space while ensuring departmental compliance with campus health, safety, and security protocols. The Operations Manager directs financial and business operations on behalf of the executive director in collaboration with the Leadership Team and the Student Affairs Business and Administration (SABA) team, covering budgeting, billing, purchasing, and fiscal planning.

This position acts as a critical member of the CAPS Leadership Team, contributing to strategic planning, policy formulation, quality data management, outreach efforts, and adherence to all UC, Federal (HIPAA, FERPA), and state regulations.

• Bachelor’s Degree in a related area and/or equivalent experience/training
• 1‑3 years of Administrative analysis, guest relations, client or student experience, or university or healthcare operations experience
• 4‑6 years of Experience with direct supervision of teams of staff, demonstrating the ability to effectively manage, hire, train, evaluate, counsel, and address performance concerns in accordance…