Operations Manager

Overview

The Operations Manager is a senior administrative and supervisory position responsible for the comprehensive management of the administrative and clinical operations of Counseling & Psychological Services (CAPS). This role directs financial and business operations, manages staff supervision, and serves as a key member of the CAPS Leadership Team.

• Manage daily clinic operations and client flow using the Electronic Health Record system (PnC).
• Supervise staff recruitment, training, discipline, and workload distribution for non‑clinical support personnel.
• Liaise with technology, facilities, and safety teams to maintain compliance with campus health, safety, and security protocols.
• Direct financial and fiscal planning in partnership with Student Affairs Business and Administration (SABA).
• Contribute to strategic planning, policy formulation, and quality data management for CAP.

• Participate in high‑level meetings to recommend new organizational structures and assess policy changes.

• Bachelor’s degree in a related area and/or equivalent experience/training.
• 1‑3 years of administrative analysis or client experience in a university or healthcare setting.
• 4‑6 years of experience supervising teams of staff and managing performance.
• Highly developed organizational acumen and the ability to work effectively within a complex matrix of stakeholders.
• Exceptional written and verbal communication skills and the proficiency with Windows‑based software and Google professional suite.

• Full Benefits eligibility and a hybrid work schedule that may be considered on a hybrid schedule basis.
• Retirement and health benefits and other standard benefits for full‑time staff.

• Compliance with HIPAA, FERPA, and child abuse reporting requirements.
• Mandatory background check and UC’s tobacco‑free campus policy.
• Requirement to comply with the University of California Vaccination Programs policy.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, protected veteran status, or disability.