IT Analyst

ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more.

Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.

Our Impact: Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history!

Our award-winning culture: Our award-winning culture:
Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include:
Inc. 5000 Fastest Growing Private Companies (2020–2024);
Deloitte Technology Fast 500 (2021–2025);
Built In Best Companies to Work For (2021–2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

Artera is seeking an IT Analyst to support our company-wide endpoints and access management. You will report directly to our Manager of Information Technology. You will come in on day one and learn our existing policies and procedures. You are excited about, and have a passion for learning new skills and improving processes.

You have strong organization skills, an independent work ethic, and work well across departments. You are able to pivot quickly, and manage large initiatives such as domestic and international compliance efforts. You will have the ability to develop, implement, and execute on processes in a fast-paced environment. This position is an exciting opportunity if you are looking to be at the forefront of healthcare technology.

This role supports IT systems and user access within a regulated federal environment. Candidates must meet criteria for a government background check and adhere to internal policies for access control, asset management, and operational continuity. Participation in compliance activities and training is expected.

Please note:

This is an in-office position with an expectation of being in the office five days a week.

• Systems Access Management
  :
  Ensure that Employees can access systems and resources
• Trouble Shooting Ability: Troubleshoot issues with endpoints, mobile devices and networking
• User Access Administration
  :
  Ensure System access is kept up to date
• Risk Analysis
  :
  Identify risks, opportunities, faults and areas for improvement within Artera’s IT framework
• Performance Testing
  :
  Test and analyze IT system and software performance
• Resolution & Escalation
  :
  Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders
• Process Documentation
  :
  Documenting processes and maintaining Help Desk records
• Cross Functional Collaboration
  :
  Collaborating with internal departments to ensure that IT needs are met

• Experience with SaaS based administration
• 2-5 years experience working in a Help Desk or other Information Technology role
• IT asset Management
• Familiar with audio visual equipment for live company meetings
• Familiar with MacOS administration
• Excellent communication skills, and an ability to collaborate with members of various teams
• Good problem analysis, problem-solving, and judgment skills

• Scripting Experience Networking Experience
• Experience with ISO 27701
• Heal…