Technical Project Lead

ABOUT ARTERA Our Mission:

Make healthcare #1 in customer service.

Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more.

Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.

Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history!

Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include:
Inc 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024);
Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025);
Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

Artera is seeking a Technical Project Lead (TPL) to play a pivotal role in ensuring the seamless integration of our innovative healthcare communication solutions with client systems. This role combines technical expertise with customer-facing responsibilities, acting as the cornerstone for successful implementations. TPLs work closely with both internal teams and external stakeholders to design, build, test, and deploy solutions that meet client needs and exceed expectations.

As a TPL, you'll lead technical implementations, providing best practice recommendations and troubleshooting issues during testing and deployment. You’ll collaborate with Integration Engineers to ensure solutions meet customer needs while advocating for process improvements based on real‑world insights.

• Stakeholder Management & Communication: Lead customer‑facing work, managing internal and external calls to ensure alignment and clear communication.
• Technical Problem Solving: Troubleshoot technical issues and provide effective resolutions during the implementation process.
• End-to-End Project Execution: Manage end-to-end technical implementations, ensuring seamless integration and deployment.
• Strategic Client Consulting: Consult with clients throughout the implementation process, translating technical concepts into actionable solutions.

• Education & Experience: Bachelor’s degree with 2+ years in a customer‑facing technical role.
• Interoperability Standards: 1+ years of experience with HL7v2, FHIR, and other common standards of healthcare system data exchange solutions.
• Interface Engine Proficiency: Hands‑on experience with systems like Mirth or Rhapsody.
• API Knowledge: Familiarity with APIs (preferred but not required).
• Core Competencies: Exceptional troubleshooting and analytical skills.

• Experience with EHR systems, Familiarity with interoperability tools like IRIS.
• Background in healthcare IT integrations or system migrations.

• We want this to be a fast, transparent, and mutually beneficial process. Here are the steps you can expect:
• Introductory Call with Talent Acquisition (20‑30 min): A quick chat to learn about your background, understand your career aspirations, and share detailed insight into the Technical Project Lead role, team structure, and our high‑performance culture.
• Hiring…