Guest Service Agent - Santa Barbara Beachfront Resort

Position: Guest Service Agent - Hilton Santa Barbara Beachfront Resort
The Hilton Santa Barbara Beachfront Resort  (Use the "Apply for this Job" box below). hilton com/en/hotels/sbafphh hilton santa barbara beachfront resort/ is looking for a Guest Service Agent to join the team

Nestled on California's Central Coastline, just steps from pristine beaches, the property celebrates Santa Barbara's culture and history across its 24 acre resort, featuring 360 spacious rooms and 60,000 sq  ft  of meeting space

Join a team that ranks  1 on Great Places to Work and Fortune's World's Best Workplaces list   The property also provides complimentary parking and complimentary meal during your shifts

The ideal candidate should have at least one year of customer service experience   Hotel experience is highly preferred

** Shift Pattern:  f
** ull flexibility, mornings and evenings, weekends and holidays required

** The hourly rate** :  $19 00

** The Benefits** - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits  Hilton offers its eligible team members a comprehensive benefits package including:

+ Access to your pay when you need it through Daily Pay
+ Medical Insurance Coverage - for you and your family
+ Mental Health Resources
+ Best in Class Paid Time Off  PTO
+ Go Hilton travel discount program
+ Supportive parental leave
+ Matching 401 k
+ Employee stock purchase program  ESPP    purchase Hilton shares at 15% discount
+ Debt free education: Access to a wide variety of educational credentials  ex  college degrees, high school completion, English language learning, digital literacy, professional certificates and more
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs Available benefits may vary depending upon property specific terms and conditions of employment

** What will I be doing?*
* As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability  Specifically, you would be responsible for performing the following tasks to the highest standards:

+ Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
+ Assist guests with check out including, but not limited to, ensuring rooms and services are correctly accounted, using the point of sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
+ Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
+ Use up selling techniques to promote hotel services and facilities and to maximize room occupancy
+ Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
+ Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
+ Receive, input, retrieve and relay messages to guests

** What are we looking for?*
* Since being founded in 1919, Hilton has been a leader in the hospitality industry  Today, Hilton remains a beacon of innovation, quality, and success  This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values  Specifically, we look for demonstration of these Values:

+ Hospitality   We're passionate about delivering exceptional guest experiences
+ Integrity   We do the right thing, all the time
+ Leadership   We're leaders in our industry and in our communities
+ Teamwork   We're team players in everything we do
+ Ownership   We're the owners of our actions and…