Night Audit

Overview

Riviera Beach House is searching for a part-time (Saturday, Sunday, Monday)
Night Audit to join the team in Santa Barbara, CA. The Night Audit will be responsible for assisting guests in all guest services related functions. The Night Audit will also be responsible for closing hotel books at night by running night audit final after insuring all revenues are in balance nightly.

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Greet arriving guests and complete established check-in procedures on a daily basis to ensure guests are fully satisfied.
• Facilitate guest departures on a daily basis by following established procedures to close guest accounts and determine future room availability.
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures to present the guest with accurate hotel charges upon check-out.
• Courtiously answer inquiries and accept reservations, both in person and over the phone, by utilizing the reservation guidelines. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
• Maintain good guest relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Operate the PBX equipment by accepting incoming calls and assisting with outgoing calls, setting wake-up calls and communicating with guests to ensure timely and efficient service.
• Control and balance cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.

Health Benefits, Travel Perks & More
401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

$20.00 - $21.00 per hour

Experience

• Minimum of 2 years of hotel front desk experience preferred.

Professional Skills

• Proficiency in MS Office Suite
• Experience with hotel operations software sales programs
• Skillful in project planning/tasks and able to prioritize projects/tasks

Personal Skills

• Highly organized and efficient
• Pro-active and results driven
• Ability to adapt and demonstrate flexibility
• Leads by example and with integrity
• Excellent communicator and team motivator
• Business-like, socially engaged, passionate, expressive demonstrating a positive attitude

This employer is an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.