Senior Event Manager - Hilton Santa Barbara Beachfront Resort

Job Description - Senior Event Manager - Hilton Santa Barbara Beachfront Resort (HOT0C46J)

HOT0C46J

Hilton Santa Barbara Beachfront Resort
633 East Cabrillo Boulevard
Santa Barbara 93103

The Hilton Santa Barbara Beachfront Resort is looking for its next Senior Event manager to join the Team! Ideally situated on California’s Central Coastline and just steps away from pristine beaches, the property pays homage to Santa Barbara’s culture and history throughout its 24‑acre resort.

As Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments, and customers to ensure consistent, high‑level service throughout the pre‑event, event, and post‑event phases of all hotel events.

• At least 1‑2 years of event‑management experience
• Can work in a fast‑paced environment, thrive on change, and be a team player
• Comfortable handling groups and events of 100+ guests
• Knowledge of the hotel property‑management systems (Delphi.fdc) – optional

The salary range for this position is $75,000–$82,500 plus bonus and is based on applicable and specialized experience and location.

Hilton offers a best‑in‑market SIP (Short‑Term Incentive Plan) to our Sales, Catering & Events teams to reward employees for their contributions to the company’s financial success. The Plan includes a quarterly component worth 20% of bonus‑eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout. A revenue goal of 200k USD or greater is required for the payout potential of that objective to be uncapped.

The payout as a percentage of BEE is capped at 60% at 250% achievement if and when the revenue goal for that objective is below 200k USD for the quarter.

As Senior Event Manager, you will oversee event documentation and coordination with Sales, hotel departments, and customers to ensure consistent, high‑level service throughout the pre‑event, event, and post‑event phases of all hotel events. This role primarily handles complex events, ensuring a seamless turnover from sales to service back to sales. You will recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events, serve as the event planner’s primary contact following turnover on the property, and support the Director of Catering and Events as needed.

• Organize, plan, and prioritize duties by developing plans and goals.
• Maintain timely communication with internal and external clients via telephone, email, written documents, or in person.
• Create and maintain relationships with clients to set and meet expectations and deliver on them.
• Demonstrate knowledge of job systems, products, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances.
• Sell and influence both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating issues to determine the best solution.
• Ensure high‑quality service by communicating and assisting others in understanding guest needs, providing direction and guidance, feedback, and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.

• Quality
• Productivity
• Customer Focus

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And our amazing Team Members are at the heart of it all!