Public Safety Dispatcher

Position Information

Payroll

Title:

PUBL SFTY DISPATCHER

Job Code: 5216

Job Open Date: 08/31/22

Application Review Begins: 09/15/22

Department Code-Name: POLI - Police Department

Percentage of Time: 100%

Collective Bargaining Unit (CBU): CX - Clerical Unit

Grade Type/Grade: N/A

FLSA Exemption Status: Non-Exempt

Work Location: Public Safety Building 574

Budgeted Pay Rate/Range: $36.85/hr.

-$47.04/hr salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University.

Days/

Hours:

Mon-Fri, Sat, Sun, Shift includes Day, Evening, Weekend

Monitors/operates all equipment and accesses all resources within the Dispatch Center. The majority of each shift is at the console monitoring radios and alarms, radio dispatching personnel, answering phones, computer input/retrieval using specialized software, including CLETS, alarm software, and 911/telephone software in addition to common Microsoft Windows-based programs. This position may also require the release of emergency messages and communications to the UCSB community in the event of an emergency.

• High School Diploma or equivalent education and experience.
• 1-3 years of law enforcement agency experience or equivalent education and experience.
• Read, write, speak and understand English fluently.
• Proficient typing data/entry, familiarity with computer operations, excellent communication and Customer Service skills, ability to deal well with stress and stressful situations.
• Meet all other requirements for public safety dispatcher as established by the law and the Commission on Peace Officer Standards and Training (POST).

• Knowledgeable of the International Association of Campus Law Enforcement Administrators (IACLEA) accreditation process and requirements is highly desirable.
• Understanding of modern policing issues, philosophies, practices and trends as applied within the University environment.
• Prior experience as a Public Safety Dispatcher.

• Ability to use vehicles, computer systems and other technologies and tools utilized by police agencies.
• Mandated reporting requirements of Child Abuse.
• Mandated reporting requirements of Dependent Adult Abuse.
• Satisfactory criminal history background check.
• Ability to work in a confined work environment until relieved.
• Successful completion of a pre-employment psychological evaluation.
• Successful completion of a six month in-house training program.
• Ability to work rotating shifts on days, nights, weekends and holidays.
• Successful completion of the POST Dispatcher test.
• UCSB is a tobacco free environment.

For full consideration, please include a resume and a cover letter as part of your application.

Emergency Calls: 10%

Answers all emergency 911, Campus Emergency, and Elevator Emergency telephone lines for campus and all University owned housing and property. Utilizes special telephone equipment to communicate with the deaf in emergencies (TDD). Responds by calming, assuring, and directing the caller; verifying the location; evaluating emergency information (medical, crime-in-progress, fire, and other life‑threatening occurrences) for priority ranking before dispatching emergency unit personnel.

Dispatches appropriate emergency unit (police, rescue, or fire) utilizing two‑way radio system. Operates radio system in accordance with regulations of the Federal Communications Commission and University Communications Manual.

Radio Communications & Briefings: 35%

Monitors all radio receivers assigned to console in order to coordinate interagency response as required. Assures safety of field personnel by monitoring and maintaining communication links, and researching information for field personnel through department records and State/County criminal, civil, and vehicle regulations and codes. Broadcasts information received from other police agencies on wanted persons and vehicles. Rebroadcasts all‑points bulletins. Transmits radio traffic to and from other stations or agencies.

Keeps the duty sergeant or watch commander informed of all unusual or critical incidents. Likewise must notify appropriate supervisors of critical incidents (i.e., Chief of Police, Facilities Management, Public Information Officers for press releases, etc.). Attends shift briefing if possible, and briefs next dispatcher going on duty as to current situation in the field and any other important information regarding equipment status and any current alarms.

Receives information from units in the field regarding calls for service and field‑initiated activity.

Log & Record Maintenance: 10%

Maintains chronological record of all calls, critical or routine, in accordance with FCC regulations and University Police Communications Manual. Maintains Department Information Logs including Daily Activity Logs, and…