Risk Analyst

We are seeking a Risk Analyst to monitor and investigate merchant's processing activities, offer customer support to our active merchants, and conduct investigations regularly to ensure risk is managed and activity is compliant.

Pay Junction is relentless and emphatical about helping others. We exist to drive the success of our partners. Specifically, the developers who connect to us, businesses who process payments through us, and all of our team members who work with us at Pay Junction.

We believe dreams inspire people to start a business, and others to partner with them. While building dreams, entrepreneurs and business professionals will face many challenges along the way. We believe great partners can make all the difference.

We are your dream partner.

Your success is our success.

Our dream is to help you realize yours.

We exist to drive the success of our partners. We do this by fundamentally changing the way you transact with others. We just happen to make great payment systems. If you love helping others succeed, in a culture that celebrates perfecting your craft, consider partnering with us.

Pay Junction takes a Flex First approach to work environments. This means that our team members can choose to work from our Santa Barbara office or remotely from home. We ensure that everyone has the resources and equipment to work where they feel most productive. We trust our teams to make the best decision for their work environment. All Pay Junction employees must reside in one of the following states: CA, CO, CT, GA, IL, MA, MN, NY, TX.

Our Risk/Underwriting team’s mission is to assess the risk (credit, fraud, compliance) of a merchant customer (new, existing) and make sound decisions that support the company’s growth while minimizing exposure effectively and efficiently.

Our Risk/Underwriting team’s vision is to become a leading merchant services underwriting & risk team that proactively identifies and manages risks, empowers growth, and delivers value to Pay Junction and its partners through sound and efficient decision-making.

• Risk Monitoring and Investigation:
  • Utilize risk tools to monitor and investigate merchant processing activities, respond to customer inquiries, and verify transactions.
  • Maintain a quality assurance rate of 95%+ in audit activities, detect and prevent fraud, and analyze transaction data for risk assessment.
• Documentation and Reporting:
  • Concisely document risk assessment findings, maintain accurate investigation records, and prepare clear summaries.
• SLA Management:
  • Maintain phone coverage during core hours and ensure underwriting reviews are completed within stated policies.
  • Ensure compliance with various alert / ticket SLA (set by ticket type).
• Loss Mitigation:
  • Collaborate with the team to keep annual losses within plan.
• Collaboration and Support:
  • Collaborate with internal teams to support merchant success.
  • Stay current on industry trends.
• Compliance Management:
  • Ensure merchant adherence to regulatory requirements, company policies, and bank guidelines.
• Additional Responsibilities:
  • Perform merchant account maintenance tasks.
  • Provide support to the Credit team on merchant account reviews and underwriting.

• Bachelor’s degree required - field of study in accounting, economics or finance preferred
• Minimum 2 years experience in fraud prevention or risk management, with at least 1 year spent in the merchant services/payments industry
• Experience working with various transaction & risk monitoring tools/systems
• Experience using Lexis Nexis or a comparable tool to conduct KYC/KYB searches for business and signer information
• Strong math skills for financial analysis, risk exposure calculation, processing trend evaluation, and assessing merchant risk profiles
• Proficiency in Microsoft Excel for organizing and analyzing data from various sources, including financial statements, merchant processing statements, and bank statements
• Detail oriented coupled with a high level of curiosity and risk awareness
• Solid written and verbal communication skills
• Able to juggle multiple tasks and deliver consistent high performance
• Ideally able to work an 8 am - 5…