Manager, Client Service

For 40 years, Mercer Advisors has worked with families to help them amplify and simplify their financial lives. How? By integrating financial planning, investment management, tax, estate, insurance, and more, all managed by a single team. Today we proudly serve over 31,300 families in more than 90 cities across the U.S. Ranked the #1 RIA Firm in the nation by Barron’s, we are an independent, national fiduciary legally obligated to always act in the best interest of our clients.*

Mercer Advisors offers a distinct work environment that stands out in the financial industry. Our overall employee base and client-facing team are composed of 50% women, reflecting our commitment to diversity. We attract top talent from across the country, with no formal headquarters and flexible working arrangements, allowing us to assemble the best team possible.

Join us and be a part of a team dedicated to making a meaningful impact on the financial lives of families across the country.

* Mercer Advisors was ranked #1 for RIA firms with up to $70 billion in assets. The Barron’s top RIA ranking is based on a combination of metrics – including size, growth, service quality, technology, succession planning and others. No fee was paid for participation in the ranking, however, Mercer Advisors has paid a fee to Barron’s to use the ranking in marketing.

Please see important information about the ranking criteria methodology here .

The Manager, Client Service works collaboratively with the Director, Client Service on the following:

• team member management and development
• increasing overall productivity of direct reports
• promoting excellence in servicing existing client base, in a highly efficient manner with attention to detail and strong positive interpersonal skills
• perform Client Service Specialist responsibilities

• Participate in the hiring, training, mentoring and supervision of all Client Service Specialist, Client Service Coordinator and Interns in an office
• Maximize talent via employee development and coaching
• Facilitate a strong team culture and the sharing of best practices across an office or team
• Partner with Client Service Leadership Team to facilitate ongoing CSS training and development
• Handle all manager functions in the HR System including timekeeping, PTO requests, and performance reviews for direct reports

• Optimize productivity by coordinating Client Service Specialist coverage and helping to prioritize workflow within the office
• Ensure an exceptional client experience in the office/team
• Act as a local contact for any operational issues or challenges
• Serve as subject matter expert for complex account-related topics such as 10b5-1 plans, pledged asset lines, account overlays, and separate account managers
• Coordinate local projects such as RMDs, tax loss harvesting, cash audits, and tracking of new deposits

• Directly impact growth and client retention and monitor progress toward team goals
• Participate as a member of the Sr. Manager’s leadership team along with other managers/directors to contribute to local strategy decisions
• Coordinate team meetings and events
• Identify ideas, scalable solutions, and process improvements, and work with the relevant departments to update processes across the firm
• Support Branch Operations on new projects and initiatives
• Support Learning and Development on Client Service Specialist trainings
• Office management responsibilities as assigned

• Bachelor’s degree or equivalent (preferably Business, Economics, Accounting or Finance related)

• Minimum 2 years of financial industry related experience
• Minimum 2 years of client-facing experience
• Experience with interacting with individuals at all income levels in a professional and confidential manner

• Self-motivated, well-organized individual with demonstrated ability to work independently and in a team environment to follow through on details to completion
• Excellent verbal, written, analytical and organization skills
• Technical and analytical training and ability to multi-task and manage multiple projects at once
• Proficiency with…