Infrastructure Analyst II

Job Description

Mission Support and Test Services, LLC (MSTS) manages and operates the Nevada National Security Site (NNSS) for the U.S. National Nuclear Security Administration (NNSA). Our MISSION is to help ensure the security of the United States and its allies by providing high‑hazard experimentation and incident response capabilities through operations, engineering, education, field, and integration services and by acting as environmental stewards to the Site's Cold War legacy.

Our VISION is to be the user site of choice for large‑scale, high‑hazard, national security experimentation, with premier facilities and capabilities below ground, on the ground, and in the air. (See NNSS.gov for our unique capabilities.) Our 2,750+ professional, craft, and support employees are called upon to innovate, collaborate, and deliver on some of the more difficult nuclear security challenges facing the world today.

• MSTS offers our full‑time employees highly competitive salaries and benefits packages including medical, dental, and vision; both a pension and a 401(k); paid time off and 96 hours of paid holidays; relocation (if located more than 75 miles from work location); tuition assistance and reimbursement; and more.
• MSTS is a limited liability company consisting of Honeywell International Inc. (Honeywell), Jacobs Engineering Group Inc. (Jacobs), and HII Nuclear Inc.

• Monitor the performance of network systems and the telephony infrastructure to identify any issues.
• Routinely perform analysis during normal IT Infrastructure operation, including on networks, firewalls, servers, operating systems, applications, and devices.
• Create or implement the necessary upgrades, patches or troubleshooting to solve IT problems, including documenting the changes and following all change management procedures.
• Identify opportunities to use emerging technology to increase efficiency and flexibility, which may include formulating improvement plans and pitching them to leadership.
• Promote project and team management best practices for continuous improvement.
• Possess in‑depth understanding of industry leading virtualization and server technologies from both a design and operations perspective.
• Represent MSTS IT Department in a highly competent and professional manner.
• Engineer solutions in response to support requests and for improving internal processing and procedures.
• Assist with administration services (DHCP, DNS, proxies, ISA/TMG, SCCM, etc.).
• Assist in planning, implementation, and operation of virtualization infrastructure projects and participate in the specification of business requirements.
• Respond to Help Desk requests to support troubleshooting of workstation and server related problems.
• Troubleshoot software, hardware, mobile devices, and network problems and implement corrective actions.
• Identify and report Key Performance indicators, including capacity planning.
• Provide support, mentoring, training and support of other IT Infrastructure Analysts.
• Participate in problem management and root causes analysis and maintain 24x7 availability and monitoring of enterprise system servers.
• Perform related work as assigned by supervisor under limited supervision.

• Bachelor's degree in a computer related field or equivalent with at least 2 years of related experience.
• Basic knowledge of technical principles, theories, standards, practices and procedures, including overall Information Technology in systems engineering; vSphere, ESX, Hyper‑V, VMware View, and related VDI products;
  Data Center management; and technical implementation experience with storage and Microsoft technologies.
• Understanding of storage technologies and concepts (e.g. RAID types, performance) are a plus.
• Experience working with Windows, Linux, and Mac platforms (client and server).
• Experience with virtualization and server infrastructure technologies such as VMware vSphere, Backups, Active Directory and Data Center Operations.
• Strong understanding of networking technologies including TCP/IP, DHCP, VLAN, various WAN technologies.
• Restricted use of personal electronic devices while at the work place.
• Advanced Technical Certifications including…