Customer Support & Logistics Specialist

Job title: Customer Support & Logistics Specialist

Company: Pay Junction

Job description: We are seeking a self‑motivated and detail‑oriented customer support & logistics specialist to work from our Santa Barbara, CA office. In this role you will provide industry‑leading customer support by focusing on logistics and equipment management to deliver timely and accurate solutions for our clients, whether it’s processing orders, managing inventory, or addressing equipment‑related inquiries. A Customer Support and Logistics Specialist also communicates and collaborates with different departments, ensuring effective solutions to any issues that may arise.

Why Pay Junction?
Pay Junction is relentless and emphatical about helping others. We exist to drive the success of our partners. Specifically, the developers who connect to us, businesses who process payments through us, and all of our team members who work with us at Pay Junction.
We believe dreams inspire people to start a business, and others to partner with them. While building dreams, entrepreneurs and business professionals will face many challenges along the way. We believe great partners can make all the difference. We are your dream partner. Your success is our success. Our dream is to help you realize yours. We exist to drive the success of our partners.

We do this by fundamentally changing the way you transact with others. We just happen to make great payment systems. If you love helping others succeed, in a culture that celebrates perfecting your craft, consider partnering with us.

Location: This position is required to work in‑office in Santa Barbara, CA, 5 days per week. The working hours for this role are 8am‑5pm Pacific Time, Monday‑Friday.

Mission: Our Customer Support team’s mission is to provide industry‑leading customer service and technical support. We work as a team to empower our clients to succeed by providing them with the support and resources they need to take full advantage of our platform. We deliver prompt and accurate answers and solutions for our clients and we work closely with all departments to provide effective solutions to any issues that arise.

Vision: Pay Junction’s Customer Support team provides award‑winning customer service and technical support that achieves perennial success by focusing on the core values that shape the way Pay Junction does business.

• Oversee inventory tracking and management.
• Ship equipment to new and existing customers.
• Audit new accounts to ensure each client receives accurate equipment.
• Process returned equipment and refurbish it for reuse.
• Bill customers for shipping and equipment purchases.
• Develop a deep understanding of Pay Junction technology, products and services.
• Provide level one troubleshooting support to customers, including identifying customer needs and helping them use specific product features.
• Develop skills and experience to grow into a larger role, including full‑time customer support, new account builds, account maintenance, technical support, industry expertise, and more.

• 1 year experience in a shipping environment required.
• Experience using Zendesk, or other help‑desk software/CRM systems is a plus.
• Computer literate and tech savvy.
• Knowledge of Mac computer platforms is a huge plus.
• Ability to learn new computer software and systems quickly.
• Process‑oriented with strong follow‑through.
• Team‑building attitude.
• Strong attention to detail, highly organized, and a quick, curious learner.
• Excellent written and verbal communication skills.
• Exceptional phone & interpersonal communication skills.
• Demonstrate proactive approaches to problem‑solving with strong decision‑making capability.
• Master multi‑tasking skills and the ability to juggle it all while keeping cool and composed.
• Adaptability and resourcefulness in a dynamic environment.

Founded in 2000 by three UCSB graduates, Pay Junction has grown from a bootstrapped startup to a recognized and respected leader in the payments industry. Pay Junction processes more than $12 billion dollars annually for thousands of businesses with solutions that make it easy to accept credit and debit card…