Office Services Specialist - On Call Santa Barbara, California,

Overview

The Field Support Specialist (FSS) will be assigned to provide backfill coverage within their assigned region, filling in for staff on scheduled and unscheduled time off. This position requires flexibility as there will be multiple locations the FSS could be assigned to, including same-day assignments based on unscheduled callouts. This role is critical for customer satisfaction, continuity of business, and meeting service level agreements.

The goal is to ensure customers are supported with continuous coverage in conformance with service level agreements.

The FSS representative provides exceptional office services experience, delivering operational functions in shipping & receiving, print & binding, facilities, hospitality, concierge, reception, data entry, document scanning, inventory/supplies management, and other processes tailored to specific sites within core business lines and service level agreements. Training will be facilitated at SPS sites within the region to establish FSS familiarity with other SPS sites.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Mail Services

• Provides exceptional world class service to all clients (in all forms of communication).
• Processes inbound and outbound accountable and flat mail/packages and sorts by recipient/department using manual or electronic chain of custody procedures.
• Performs duties associated with the shipping and receiving of materials such as packaging and sealing shipments.

Reprographics Services

• Assists with copy/print production and/or monitoring the copy/print equipment for satisfactory functionality.
• Provides binding services such as GBC, Velo, Coil, and Wire.
• Performs daily key operations of convenience multi-function devices (ensuring functionality, replenishing toner/paper).
• Performs duties of scanning and imaging documents and light copy/print reproduction services.

Office Services

• Maintains the Office Services Center area in a neat and orderly fashion.
• Services and replenishes the pantry, conference, kitchen, or meetings areas.
• Provides general and preventative office maintenance & repair duties.
• Oversees office equipment maintenance and safety tests.
• Breakroom organization, cleaning, and stocking.
• Meeting room and conference room set ups.
• Monitors level of office supplies on the floors while replenishing.
• Inventories office supplies and orders accordingly.

Front of House

• Provides reception or concierge (front of office) coverage as needed.
• Welcomes guests, records guest information, and orients new clients.
• Represents SPS Global and our clients positively in all interactions (in person, on the phone, and over email).
• Oversees lobby concierge experience and demonstrates a spontaneous desire to assist others and provide excellent service.
• Exhibits courtesy and professionalism, even in stressful situations, and builds professional relationships with customers and other teams.
• Receives guests and coordinates with Building Security, managing access levels for clients.
• Answers and properly routes global calls; logs visitors into the registration system.
• Provides light administrative support to staff as directed.
• Strong verbal and written communication skills; intermediate to expert MS Office Suite experience.
• Ability to handle multiple tasks simultaneously; good organizational skills.
• Working knowledge of MFD (Multi-Functional Device) equipment.
• Knowledge of shipping/receiving procedures and the ability to comprehend instructions.
• Ability to work independently and complete projects; proactively seeks additional work during downtime.
• Builds professional relationships with customers and other teams; maintains professionalism and composure with all employees.

• High School Diploma (or equivalent) required.
• 6+ months prior work experience preferred.
• Ability to work assigned work hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of position.
• Maintain an overall professional appearance and attitude; adhere to all policies and procedures required.

• Approximately 50% of the time this position requires the below physical demands.
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery.
• Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of…