B2C Sales Representative

Welcome to Dr Balcony – a trusted name in Inspection innovation. Since our establishment in 2021, we’ve been committed to bridging the gap between property owners and skilled Inspectors. With a focus on precision, technology, and trust, DrBalcony is where projects take flight, making California balconies safer with the expertise of over 4000 inspections .

As a Sales Executive , you’ll be the primary point of contact for our clients pre and post‑sale, ensuring smooth project delivery and long‑term satisfaction. You will own the client relationship lifecycle, resolve issues quickly, coordinate with internal teams, and identify opportunities for growth or upselling. The ideal candidate is proactive, organized, personable, and passionate about providing exceptional customer experience.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Own partial sales cycle: presenting, negotiating, and closing.
• Manage and grow a portfolio of key accounts, ensuring high satisfaction and retention.
• Identify new business opportunities within existing accounts and through proactive outreach.
• Conduct sales presentations, virtual consultations, and follow‑ups to move prospects through the pipeline.
• Collaborate with Lead Quality Specialists and Engineering to craft tailored proposals and solutions.
• Maintain accurate customer records, deal stages, and communications in CRM systems (e.g., Salesforce).
• Consistently meet or exceed monthly and quarterly sales goals and KPIs, including conversion rates and deal velocity.

• Support the development and optimization of sales playbooks, scripts, and outreach strategies.
• Mentor and coach junior sales associates by sharing techniques, feedback, and success stories.
• Monitor sales pipeline health and prepare regular reports for leadership.
• Stay on top of market trends, competitor activity, and customer feedback—communicating insights back to leadership.
• Help align internal teams (Sales, Product, Customer Success) around client expectations and delivery timelines.

• Bachelor’s degree in Business, Marketing, Communications, or related field required.

• 1-2 years of experience in Account Management, B2C Sales, or Solution‑Based Selling
• Proven track record of meeting or exceeding revenue goals and client retention targets
• Understanding of outdoor living, architecture, or real estate markets is a bonus

• Excellent communication, negotiation, and interpersonal skills
• Highly organized with strong time management and multitasking abilities
• Proficient in CRM platforms (e.g., Salesforce) and sales analytics
• Ability to thrive in a fast‑paced, collaborative, startup‑like environment
• Self‑starter with a growth mindset and results‑oriented attitude
• Comfortable working cross‑functionally with technical and non‑technical teams

• Familiarity with structured sales methodologies (e.g., SPIN, Challenger, or Sandler)
• Experience with customer onboarding, project coordination, or post‑sales support
• Background in Property Tech, Home Improvement, or Compliance Services

* Additional Job Duties as Required*

Base + Commission

2500 Redhill Ave

The pay range for this role is:

25 - 32 USD per hour (Santa Ana, California)