Operations Manager

Overview

The Operations Manager is responsible for providing support, analysis, and recommendations to assist all Department Management and ensure operational efficiency at Store level. They will concentrate on a wide range of compliance regulation, technology launches, policy and procedures and operational administrative duties, to drive high performance, and serve as a business partner to the Store, the field and corporate offices. The Operations Manager’s customers include all Store Employees, Corporate Business Partners and Store Customers.

In adherence to all compliance regulations governing the purchasing and selling of Cannabis and Non-Cannabis product, the Operations Manager will partner with the Store Manager and Inventory Manager in each location to oversee all facets of policy and procedures and operational administrative duties. This is a Retail Management position requiring the ability to work early mornings, days, evenings, holidays and weekends.

• Sales & Profitability
• Drive and support Store’s profitability by guiding team members to utilize company reports to analyze trends and drive business.
• Assist the Store Manager and Store by providing various reports in all budget and expense related items to positively impact business decisions resulting in improved sales and profitability.
• Prioritizes and communicates department issues to Store Manager.
• Ensures expense controls within the Store are met with various initiatives and strategies.
• Support execution of designated in-store promotions and GWPs to support growth of business and Customer engagement.
• Support and communicate utilization of a centralized calendar of designated brand demos, trainings, and in-store events with team to present a cohesive monthly and quarterly calendar.
• Operations
• Support and lead the team to perform all Store level operational procedures accurately and in a timely fashion, in accordance with all company policies and procedures.
• Partner with the Store Manager to drive the Store’s profitability and guide team members to use company reports to react to trends and drive business.
• Assist and guide team members to use company product reports to react to trends and drive business.
• Assist store goals of protecting our assets by training in Loss Prevention awareness and overseeing adherence to Loss Prevention practices when in Store.
• Drive collection of Store payroll information weekly and propose all changes to the Store Manager.
• Responsible for conducting Store Audits on a regular basis and provide team with constructive feedback and obtainable goals.
• Responsible for consistently evaluating current operations management processes to ensure they are streamlined and efficient. Communicate feedback directly to the Store Manager.
• Assist in leading the team in shipping and receiving process and complete shipment turnaround process.
• Responsible for ensuring all operational tasks are completed and that all backstock areas are clean and organised.
• Ensure compliance with all BCC, State and City regulations.
• Ensure compliance with Company emergency and safety procedures to protect Employees and Customers from accidents and incidents.
• Regular attendance and punctuality are essential.
• Leadership & Communication
• Support, contribute and participate in Market calls and Market meetings.
• Lead with effective and positive communications skills in both written and verbal form. Communicates Store and company information/directives to the Store Team.
• Partner with Store Manager, Category Purchasing Manager, and Inventory Manager by supporting the communication of designated category promos and events to Store team to align with global and store strategies.
• Possess and exhibits excellent communication skills, superior knowledge of business functions, exceptional budgeting and finance skills, and strong leadership qualities.
• People Development
• Lead and supports staff development, models the way in maintaining relationships with our customer and enhances the brands image through their team.
• Strategically recruit, train, and develop a productive Store team and provide the Market with strong candidates to support bench strength for all our…