Senior Service Manager , Multi-Site

Overview

Description

Job Type: Full-time

Prime Residential is an established owner and operator of more than 19,000 multifamily apartments and townhomes, providing amenities and customer service in select West Coast locations. We are committed to a diverse and inclusive culture where all people feel welcomed and valued.

Courtyards at South Coast and South Coast Racquet Club has 448 units and is located in Santa Ana, CA.

Monday through Friday 9:00 am to 6:00 pm

$46.96 per hour plus eligible for a 20% annual discretionary bonus

The Service Manager, Multisite is responsible for leading the maintenance function at more than one community. This includes curb appeal, overall community cleanliness, make readies, service requests, and ongoing and preventative maintenance of building and mechanical components to provide essential services and resident enjoyment. You will be a critical lifeline for daily services, an ambassador for the company values, and will lead a diverse team to support operations across properties.

• High aptitude and technical proficiency with building mechanical components including fire and life safety as related to residential property maintenance.
• Hands-on leader with an advisory disposition.
• Strong commitment to excellence and quality standards.
• Motivated to coach and mentor team members and drive maintenance standards.
• Professional, diligent, punctual, and focused on career growth at a best-in-class organization.
• Customer-service oriented and able to build relationships with residents, prospects, team members, and vendors.
• Capable of working independently and collaboratively in dynamic environments.
• Self-starter who can manage routine tasks and larger projects, delivering timely, high-quality results.
• Desires to solve problems and take ownership of work.
• Maintains high standards of workmanship and ethical conduct.
• Able to organize and involve the right team members to complete tasks.
• Can assess risk and make prudent maintenance decisions to minimize incidents.
• Responds courteously and calmly to questions and requests from residents.
• Knowledgeable of painting standards and best practices, with strong attention to aesthetic details and cleanliness.

• Lead and oversee all duties and performance of the service team.
• Conduct daily meetings with service team members to set priorities.
• Provide ongoing coaching, mentoring, and accountability for performance standards.
• Identify areas for improvement and suggest ways to increase efficiency and productivity.
• Partner with the Community Director to communicate personnel performance, schedules, and day-to-day operations.
• Oversee and manage all service requests.
• Schedule and complete the make-ready process to prepare vacant apartments in a timely manner.
• Lead regular stand-up training sessions with the Maintenance Training Manager.

• Assist in routine and periodic property inspections to identify safety risks and communicate needs to leadership.
• Inspect vacated apartments, assess move-out charges, complete make-ready checklists, and inform the Community Director of needed services and repairs.
• Restore apartments to market-ready status and re-inspect after make-readies.
• Maintain grounds, common areas, and amenities to be neat, clean, and aesthetically appealing.
• Maintain accurate records for preventative maintenance, service requests, purchases, make-ready status, and projects.
• Monitor physical property condition and report unsafe situations.
• Respond to emergencies (floods, fires, back-ups) in a timely and cost-efficient manner and coordinate with Legal, Risk Management, and third-party vendors as needed.
• Diagnose and perform minor and routine maintenance repairs across multiple domains (appliances, exteriors, doors/locks, electrical, plumbing, HVAC where permitted, pool areas, etc.).
• Inspect contractor work to verify quality and compliance with standards.
• Provide oversight to painting crews and ensure safe work practices and OSHA compliance.
• Complete final punch lists according to policy and secure approvals.

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