Senior Manager, Client Success

Join to apply for the Senior Manager, Client Success role at Profit Recovery Partners

This range is provided by Profit Recovery Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$94,700.00/yr - $/yr

This position is fully onsite at our Santa Ana office, allowing for real-time teamwork, immediate problem‑solving, and a strong sense of community among our team members.

A Senior Manager in Client Success is responsible for all aspects of client account management; including the management of implemented client savings programs and identifying new and creative ways for PRP clients to save additional dollars. Collaboration across departments and with PRP leadership is a critical element of this position. Building relationships with clients’ C-level leadership and key stakeholders is a necessity for success.

Objection handling and the ability to resolve complex situations is required. This is a leadership position so management, training and development of team members is a key responsibility.

• Alongside Director, manage and own book of business in meeting or exceeding client objectives
• Partner with clients at the C-level in meeting service levels in compliance with service agreement
• Leverage data analysis skills and expertise to optimize client operations and reduce G&A expenses, expanding scope into new expense areas
• Identify, analyze, and interpret trends or patterns in complex data sets, guiding clients on best spend practices
• Proactively anticipate client issues, consult and recommend solutions for client success; identify, track, manage, and resolve client issues throughout engagement
• Work cross‑functionally with internal teams to ensure ongoing savings analysis calculations amid implementation and vendor negotiations
• Manage 2–4 direct reports, mentor and foster personal and professional growth; project‑manage across internal departments to ensure client deliverables are met
• Other duties as assigned

• Bachelor's degree in Business, Finance or related field
• 7+ years of relevant experience in consulting or a related field
• 3+ years of management/supervisory experience
• Excellent verbal and written skills
• Excellent quantitative and qualitative skills
• Experienced in Microsoft Office Suite, especially Excel and data analysis
• Upselling ability with a track record of working with C-level clients; ability to handle objections
• Attention to detail
• Ability to lead others to complete complex projects on time
• High degree of urgency

Profit Recovery Partners is a management consulting firm specializing in enterprise cost optimization and spend reduction. We partner with FORTUNE 1000 corporations, leading law firms, private equity firms, and private enterprises across North America to design, implement, and sustain transformative cost‑reduction strategies. Leveraging deep category expertise, proprietary analytics, and supplier‑negotiation intelligence, PRP delivers measurable financial impact and operational efficiency. Our client engagements have generated more than $10.6 billion in verified savings, reinforcing PRP’s reputation as a trusted advisor to executives seeking lasting performance improvement and sustainable cost reduction results.

• Comprehensive Benefits:
  • Full medical, dental, and vision coverage
  • Optional pet insurance
  • Access to a gym membership discount (offered through our healthcare provider and available for select fitness centers)
  • $200/month waived medical benefit for employees who opt out of our health plans
  • Cell phone stipend for applicable roles
  • 401(k) plan with company match
  • Generous paid holidays, vacation, sick leave, bereavement, and jury duty leave
  • Over 28 years of consistent growth and success
  • Annual summer retreat, holiday parties, happy hours, and themed celebrations throughout the year
  • Frequent recognition and opportunities for internal promotion
  • Fast‑paced, team‑driven, and fueled by a shared commitment to excellence
  • Employee‑led committees that support causes and initiatives that matter to us all:
    • Corporate Social Responsibility
    • Youth Rising Group
    • Women’s Empowerment Group
    • Wellness Committee
• Learn more at

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Sales and Business Development
• Industries:
  Business Consulting and Services

Equal Opportunity Employer