Billing​/Collections Manager

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This range is provided by Vaco by Highspring. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$40.00/hr - $45.00/hr

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The Customer Relations Manager will work to align the billing and collections team to ensure company standards are achieved by managing and assigning workload(s) and overseeing customer onboarding, invoicing, and assisting with account resolution to ensure timely payments. The Customer Relations Manager is responsible for collaboration across all levels to achieve enterprise and organizational goals.

• Oversee the Supervisor and team members and collaborate with other billing and collection teams to ensure billing and collection standards are being met.
• Assist in developing and implementing training for all employees regarding processes and policies.
• Meet and maintain collection goals and metrics on a daily and monthly basis.
• Evaluate methods and procedures of billing and collection functions to improve efficiency.
• Communicate across business units and with Executive leadership on improvements and areas of need to streamline billing and collection operations.
• Ensure staff meets production goals while remaining compliant with company standards and performing the essential functions of their position.
• Ensure accurate invoicing and verify outstanding account balances.
• Work cross-functionally to ensure that complete and accurate information is flowing to the billing and collections team to facilitate timely and accurate invoicing.
• Create financial reports related to billing and collection functions.
• Provide training on systems and processes as requested.
• Investigate and resolve escalated customer issues.
• Provide excellent customer service to internal and external customers.
• Effectively communicate with internal management when necessary to accelerate the billing and collection processes.
• Conduct performance evaluations for subordinate team members according to organizational guidelines.
• Perform other duties and/or special projects as assigned.

• High School Diploma or GED required;
  Bachelor's degree preferred
• 5-7 years total accounts receivable and billing experience, 3+ in a supervisory role, required
• Prior leadership/management experience preferred
• Ability to work in a fast-paced environment and quickly shift priorities
• Organized with an intense focus on accuracy and attention to detail
• Strong problem-solving and critical thinking skills
• Excellent written and verbal communication skills with the ability to interact effectively with all levels of management, employees, and clients
• Basic knowledge of accounting principles and terminology; strong math skills
• Outgoing & assertive personality - not afraid to approach individuals
• Proficient with Microsoft Office Products (Excel, Word)
• Experience with Microsoft Great Plains and Salesforce software preferred, but not required

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting.

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

• Mid-Senior level

• Full-time

• Accounting/Auditing
• Industries

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