Liabilities Claim Specialist

Overview

Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across North America. In conjunction with Unified Door & Hardware Group (UDHG), a premier provider of commercial door, frame, and hardware solutions, FBM supports a broad range of construction and architectural projects nationwide.

Together, FBM and UDHG’s 8,000+ Team Members are committed to operational excellence, innovation, and employee development. By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets. As the organization continues to grow and evolve following the recent acquisition by Lowe’s, we are investing in strong, forward-thinking talent to support our long-term success.

The Risk Management Liability Claims Specialist coordinates the end-to-end workflow for auto, general liability, property, and environmental claims, from first notice of loss through investigation support, documentation management, repair or remediation coordination, and ongoing claim status follow-up.

This role is well-suited for a claims professional who enjoys working outside of an insurance carrier or third-party administrator environment, while remaining deeply engaged in claims operations. The Specialist partners closely with Drivers, Branch Leaders, Safety, Operations, Insurance Carriers, Environmental Consultants, and Third-Party Administrators (TPA) to ensure timely reporting, complete and accurate claim files, and consistent communication across all claim types.

The ideal candidate brings strong multi-line claims process knowledge, high attention to detail, and a proactive mindset focused on keeping claims moving while supporting loss prevention, compliance, and continuous improvement within FBM’s in-house Risk Management function.

• Claim Intake & First Notice of Loss
• Incident intake:
  Receive and review incident notifications related to auto accidents, third-party liability events, property damage, and environmental incidents. Confirm loss details and collect required information, including involved parties, vehicles or property, dates and locations, photos, witness statements, police or incident reports, and regulatory notifications when applicable. Secure Samsara video for vehicle-related incidents
• Claim reporting:
  Submit first notice of loss to the appropriate insurance carrier or third-party administrator for auto, liability, property, or environmental claims, confirm claim numbers, and communicate next steps to internal stakeholders
• Triage and escalation:
  Assess claim severity and urgency, coordinate immediate needs such as towing, property protection, or environmental response, and escalate significant exposures to the Risk and Legal teams as appropriate
• Claim file quality:
  Build and maintain complete and accurate claim files by collecting statements, estimates, invoices, remediation reports, repair documentation, environmental assessments, and correspondence in the claim system or RMIS
• Diary management:
  Track key milestones, regulatory deadlines, follow-up dates, and outstanding items to ensure timely progression and resolution of all claim types
• Information coordination:
  Respond promptly and accurately to adjuster, carrier, environmental consultant, and third-party administrator requests to prevent delays in coverage determinations, repairs, remediation approvals, or settlements
• Carrier, Consultant & Third-Party Administrator (TPA) Coordination
• Primary liaison:
  Serve as the main point of contact between internal teams and external partners, including insurance carriers, TPAs, environmental consultants, and vendors, ensuring consistent communication and clear accountability
• Status updates:
  Provide regular claim status updates to branch leadership and management across auto, liability, property, and environmental claims; escalate stalled or delayed claims for action
• Service recovery:
  Identify and resolve issues that hinder claim progress, including missing…