Customer Implementation Engineer

As an Implementation Engineer, you will lead technical onboarding and integration for enterprise customers after the contract signature. You will work closely with Customer Success, Product, Operations and Engineering teams to ensure smooth deployment of Convera solutions. This role involves configuring systems, supporting API integrations, validating compliance requirements, and driving customers to go-live within agreed timelines.

• Own technical implementation from kickoff to go-live for assigned customers, ensuring timelines and quality standards are met.
• Conduct integration workshops to define payment flows, FX needs, and compliance obligations while building trust through clear communication.
• Configure Convera APIs, webhooks, and authentication methods (OAuth2, PKI) for customer environments with attention to detail and accuracy.
• Support ERP and treasury system integrations (SAP, Oracle Net Suite, Microsoft Dynamics, etc.) for payment initiation and reconciliation.
• Deliver technical documentation, integration guides, solution briefs, solution runbooks, and configuration checklists that enable smooth onboarding.
• Validate compliance requirements including KYC, KYB, AML, PCI DSS, and data protection standards.
• Integrate and onboard customers on global payment standards and rails such as ISO 20022, SWIFT, ACH, SEPA, and RTP.
• Troubleshoot integration issues and coordinate fixes with internal engineering teams while managing customer expectations.
• Track implementation milestones and report progress to internal and external stakeholders with transparency.
• Communicate technical concepts clearly in English, Spanish, and Brazilian Portuguese and adapt messaging for technical and non-technical audiences.
• Manage conflicts and competing priorities by applying negotiation skills and driving consensus across teams.

• Bachelor’s degree in Computer Science, Engineering, Finance, or related field.
• 4 – 6 years of experience in technical implementation, integration engineering, or solution delivery within fintech or payments.
• Strong understanding of cross-border payment flows and FX processes.
• Familiarity with compliance frameworks (PCI DSS, KYC, KYB, AML).
• Knowledge of ISO 20022 and global payment rails.
• Experience with CRM and project management tools (Salesforce, Smartsheet, JIRA).
• Excellent communication skills in English, Spanish, and Brazilian Portuguese (mandatory).
• Ability to manage multiple projects, prioritize effectively, and adapt to changing requirements.
• Strong problem-solving skills and attention to detail.
• Proven ability to collaborate across teams and influence stakeholders to achieve successful outcomes.

• ERP integration experience (SAP, Oracle Net Suite, Microsoft Dynamics, etc.)
• Exposure to treasury operations and corporate finance workflows
• Experience managing technical onboarding projects with enterprise customers

• Knowledge of FX risk management instruments (forwards, options)
• Familiarity with SWIFT MT/MX messaging formats
• Strong stakeholder management and negotiation skills

• Time from kickoff to go-live
• Integration defect rate
• Customer satisfaction scores
• Adoption of Convera APIs and payment workflows

Convera is a global leader in commercial payments that powers international business by moving money with ease. We provide tech‑led payment solutions to help more than 26,000 customers globally grow with confidence, from small businesses to CFOs and treasurers. As experts in foreign exchange, risk and compliance, with an unrivaled regulatory footprint, Convera’s financial network spans more than 140 currencies and 200 countries and territories.

Our teams care deeply about the value we deliver to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we expand our team with growth‑minded, results‑oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to…