IT Support Specialist
Listed on 2026-01-13
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Description
TEKsystems Global Food distribution and manufacturing customer is in need of an It Support Specialist with experience support Manufacturing environments and technology. This resource will be responsible to IT support a few sites within a 20 mile radius with 80% of their time at the core site. Some travel maybe 1 day a week if needed. These sites have roughly 200 users but not all have access to technology.
This person needs to be familiar with Manufacturing floor technologies and how they can be impacted. There are a few other people in Technology at these sites but this person will be the main Support specialist. This will be a minimum 1 year long engagement with goals to extend based on performance.
- Windows, mac, Printers, Mobile devices IOS/Android
- Teams, Zoom WebeX – AV support
his role is responsible for providing day-to-day technical support and maintenance for End User Compute devices and related technologies. This includes supporting personal computers, mobile devices, tablets, printers, scanners, and conference room equipment through troubleshooting, installation, configuration, and user training. This role collaborates with other IT Infrastructure teams as smart hands to ensure seamless user experience and productivity. Additionally, this role assists in the development and implementation of end user support policies and procedures to ensure compliance with industry standards and organizational requirements.
Responsibilities- Provide technical support and troubleshooting for end user devices including personal computers, laptops, mobile devices, and tablets
- Install, configure, and maintain printers, scanners, and multifunction devices
- Support and troubleshoot conference room equipment including video conferencing systems, displays, and audio equipment
- Perform device setup, configuration, and deployment for new employees and equipment refresh cycles
- Assist end users with software installations, updates, and application issues
- Provide on-site and remote technical support to resolve hardware and software problems
- Train end-users on device usage, software applications, and best practices
- Document support activities, maintain device inventory, and generate reports on support metrics and device performance
- Ability to travel up to 25% to different manufacturing plants for on-site support and installations
- 3+ years of experience in end user support, help desk, or desktop support
- Strong knowledge of Windows and Mac operating systems, mobile device management (iOS/Android)
- Experience with printer and scanner installation, configuration, and troubleshooting
- Knowledge of conference room technologies including video conferencing platforms (Teams, Zoom, Web Ex)
- Experience with device imaging, deployment, and configuration management tools
- Understanding of Active Directory, Group Policy, and enterprise software deployment
- Proficiency in remote support tools and ticketing systems
- Strong customer service orientation with excellent interpersonal skills
The ability to troubleshoot, configure, and maintain personal computers, mobile devices, tablets, and peripherals.
The ability to provide excellent support and assistance to end users with patience, empathy, and clear communication.
The ability to diagnose and resolve hardware issues with computers, printers, scanners, and conference room equipment.
Knowledge of managing and supporting mobile devices including deployment, security, and application management.
The ability to install, configure, troubleshoot, and maintain printing and scanning devices.
Support and troubleshooting of video conferencing systems, displays, and audio equipment.
The ability to…
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