IT Support Specialist

Job Summary

TEKsystems Global Food distribution and manufacturing customer is in need of an IT Support Specialist with experience supporting manufacturing environments and technology. The resource will provide IT support to a few sites within a 20 mile radius, spending 80 % of the time at the core site, and will travel up to 25 % of the time—approximately one day a week as needed. The sites have roughly 200 users and require familiarity with manufacturing floor technologies and their impact.

• Provide day‑to‑day technical support for end‑user compute devices (personal computers, laptops, mobile devices, tablets, printers, scanners, conference room equipment).
• Install, configure, and maintain printers, scanners, multifunction devices, and video‑conferencing equipment (Teams, Zoom, Web Ex).
• Deploy and troubleshoot device imaging, deployment, and configuration management tools.
• Support and troubleshoot conference room technology, including displays, audio/audio video systems.
• Perform device setup, configuration, and deployment for new employees and equipment refresh cycles.
• Assist end‑users with software installations, updates, and application issues.
• Provide on‑site and remote technical support to resolve hardware and software problems.
• Train end‑users on device usage, software applications, and best practices.
• Document support activities, maintain device inventory, and generate reports on support metrics.
• Travel to different manufacturing plants up to 25 % of the time for on‑site support and installations.

• 3+ years of experience in end‑user support, help desk, or desktop support.
• Strong knowledge of Windows and Mac operating systems; mobile device management (iOS/Android).
• Experience with printer and scanner installation, configuration, and troubleshooting.
• Knowledge of conference room technologies including video‑conferencing platforms (Teams, Zoom, Web Ex).
• Experience with device imaging, deployment, and configuration management tools.
• Understanding of Active Directory, Group Policy, and enterprise software deployment.
• Proficiency in remote support tools and ticketing systems.
• Strong customer service orientation with excellent interpersonal skills.
• Intermediate Level experience.

• Medical, dental & vision coverage.
• Critical Illness, Accident, and Hospital coverage.
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available.
• Voluntary life and AD&D insurance for employee and dependents.
• Short‑ and long‑term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• PTO, Vacation, or Sick Leave.

This is a contract, fully onsite position based out of Santa Ana, CA. The contract will begin as a minimum 1‑year engagement.

This position is anticipated to close on Jan 23, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.