Retirement Support Representative III

Overview

We’re always looking for diverse, talented, service-oriented people to join our exceptional team. Retirement Support Representative III.

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates.

Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range: $26.62 - $38.60

Scheduled Weekly

Hours:

40

Supports advisors and managers within the Member Retirement Planning (MRP) and Retirement Builder Plan (RBP) department(s). Provides prompt, accurate, and high-quality service to Members and branch Team members by phone, email, and mail regarding general investment and retirement account inquiries.

• Responds to incoming phone calls and emails from Members, Participants, and internal Team members, providing basic information on retirement account processes and forms.
• Supports resolution of escalated issues by researching non-routine scenarios and providing accurate, policy-aligned responses under limited supervision. Escalates inquiries to Retirement Support Specialists, as needed.
• Schedules advisor appointments, confirms availability, and manages calendar logistics through internal tools.
• Prepares and organizes Member documentation; scans, logs, and routes requests for advisor or processing team review.
• Follows established job aides to ensure compliance and consistency in processing common transactions such as distributions, loans, and rollovers.
• Reviews basic Member forms for completeness and flags missing information before escalation.
• Maintains call documentation and internal communication logs with attention to accuracy and detail.
• Participates in onboarding, team huddles, and training sessions to build retirement product knowledge and service readiness.
• Supports administrative tasks such as preparing mailings, tracking service requests, and supporting cross-functional teams with ad hoc assignments.

• Performs other duties as assigned
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions

• High School Diploma or GED required
• 3-5 years of prior related experience required
• Previous experience in retirement plan operations or financial services preferred
• Series 6, 63/65, or 66 preferred
• Life Insurance license preferred

• Maintains thorough knowledge of investment and retirement products including but not limited to, all IRA products, 529, 457(b), 403(b) and Life Insurance.

Schools First FCU is committed to Diverse, Equitable, and Inclusive Hiring. At Schools First FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.

Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

Schools First Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. Schools First FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.