Customer Care Leader: Scale & Delight Collectors
Job in
Santa Ana, Orange County, California, 92725, USA
Listed on 2026-02-03
Listing for:
Collectors Universe Inc.
Full Time
position Listed on 2026-02-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A leading collectibles services provider in Santa Ana seeks a Customer Care Manager to enhance customer experiences and oversee a team of Customer Care representatives. This role involves defining KPIs, improving service delivery, and maintaining customer satisfaction. Ideal candidates will have substantial experience in customer service management and leadership, with a strong focus on data-driven decision-making. The position offers a range of benefits, including health insurance and a competitive 401(K) matching plan.
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