AVP, Business Systems

BANC OF CALIFORNIA AND YOUR CAREER

Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly‑owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation’s premier relationship‑based business banks focused on providing banking and treasury management services to small, middle‑market, and venture‑backed businesses. The bank offers a broad range of loan and deposit products and services, with full‑service branches throughout California and Denver, Colorado, as well as full‑stack payment processing solutions through Banc Edge.

Banc of California is committed to its local communities by supporting organizations that provide financial literacy, job training, small‑business support, affordable housing, and more. To support the career growth of its team members, the bank invests in comprehensive benefits, career development programs, employee resource groups, and more.

The AVP, Business Systems Support role works with system/business users, cross‑functional IT personnel and vendors to implement and facilitate system administration and/or technology and software solutions. Role requires the ability to capture business needs and configure system attributes to meet business needs. The position will assist in planning, managing, designing, documenting, and implementing projects and will support administration of various applications, including support for some functions required after hours or on an on‑call basis.

• Support system administration tasks and coordinate with vendors for assigned systems and applications under guidance from senior team members as needed.
• Assist in facilitating communication between business users and IT/vendors during software deployments.
• Help gather, review, and prioritize business requirements, escalating complex needs to senior staff as appropriate.
• Work with business experts to document and clarify basic business needs and requirements.
• Draft and update business requirements and system impacts, focusing on process flow under supervision as needed.
• Use tools such as Visio to assist in creating flow diagrams illustrating business workflows or system processes, with oversight.
• Collaborate with the Project Management department to support the preparation of functional specifications and ensure they are written accordingly.
• Assist in developing and executing test cases, following established procedures.
• Participate in User Acceptance Testing during software implementation of new developments or modifications, as part of the SDLC process, with direction from senior team members.
• Help maintain key project documents to support compliance with government, regulatory, and audit expectations.
• Provide support for business system processes and interfaces, including routine tasks and contributing to process improvements.
• Adhere to established application support standards and ensure supported applications follow SDLC guidelines.
• Assist in planning and coordinating system upgrades and releases.
• Follow the Change Management Process and assist with submitting Requests for Changes.
• Monitor the Incident Case tracking tool for assigned cases and provide initial support, escalating as needed.
• Participate in the Annual Disaster Recovery exercise for assigned applications.
• Support technical studies to assess business systems requirements and provide input on potential solutions.
• Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.
• Demonstrate knowledge of and adherence to EEO policy; show respect and sensitivity for cultural differences; promote a working environment free of harassment of any type.
• Follow policies and procedures; complete tasks correctly and on time; support the company’s goals and values.
• Perform the position safely, without endangering the health or safety of themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to…