Senior Continuous Improvement Lead

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris.

We’re looking for a Senior Continuous Improvement Lead (PCGS) to join our growing Continuous Improvement team. In this elevated role, you will spearhead strategic operational improvement initiatives, drive cross‑functional process optimization, and lead the design, implementation, and documentation of new operational procedures within our coin division.

You’ll collaborate closely with stakeholders across all operational functions—including learning & development, engineering, Product and Tech, and site‑level operational leaders—to enhance performance, eliminate waste, and standardize processes. You will also serve as a key operational liaison for internal business units and external partners, ensuring alignment, clarity, and successful execution of improvement initiatives.

This role reports to the Senior Manager, Continuous Improvement, and is based onsite at our Santa Ana, California office with occasional travel (3–4 times per year).

• Lead identification, analysis, and removal of process waste using Lean methodologies (e.g., 5S, Kaizen, Process Mapping, Root Cause Analysis).
• Drive implementation of efficient workflows that reduce variation, improve throughput, and increase operational scalability.
• Conduct time studies, capacity analysis, and waste assessments to prioritize impactful improvement opportunities.

• Define clear, well‑structured, and well‑documented project plans for new process and system implementations.
• Translate operational needs into actionable requirements for engineering, systems, and product teams.
• Oversee execution of process and systems changes, ensuring alignment with business goals and operational capabilities.
• Develop standardized work, SOPs, process flows, training materials, and change‑management plans to support smooth adoption.

• Coordinate cross‑functional teams to ensure successful delivery of process and system improvements.
• Serve as a central liaison between operational teams and business departments, communicating expectations, risks, and timelines with clarity and confidence.
• Facilitate stakeholder alignment sessions, improvement workshops, and post‑implementation reviews.
• Build strong relationships across all levels of the organization to influence decision‑making and champion CI culture.

• 3+ years of strong analytical, problem‑solving, and organizational experience driving measurable process improvements.
• 3+ years of data‑driven decision‑making with advanced proficiency in spreadsheets, reporting, and performance metrics.
• 1–2 years of management or team‑lead experience preferred.
• Deep understanding of Lean, Kaizen, PDCA, and other continuous improvement frameworks.
• Demonstrated expertise in identifying waste and root causes across operational processes.
• Experienced in implementing cross‑functional system improvements and translating business requirements into system workflows.
• Adept at stakeholder management with the ability to navigate ambiguity, influence without authority, and drive alignment across teams.
• Strong attention to detail paired with a high‑level strategic mindset.
• Excellent written and verbal communication skills, capable of simplifying complex concepts.
• Thrives in a fast‑paced, collaborative…