Senior Continuous Improvement Lead

We’re looking for a
*** Senior Continuous Improvement Lead (PCGS)
*** to join our growing Continuous Improvement team. In this elevated role, you will spearhead strategic operational improvement initiatives, drive cross-functional process optimization, and lead the design, implementation, and documentation of new operational procedures within our coin division.
* Define clear, well‑structured, and well‑documented project plans for new process and system implementations.
* Translate operational needs into actionable requirements for engineering, systems, and product teams.
* Oversee execution of process and systems changes, ensuring alignment with business goals and operational capabilities.
* Develop standardized work, SOPs, process flows, training materials, and change‑management plans to support smooth adoption.
* 3+ years of strong analytical, problem‑solving, and organizational experience driving measurable process improvements.
* 3+ years of data‑driven decision‑making with advanced proficiency in spreadsheets, reporting, and performance metrics.
* 1–2 years of management or team‑lead experience preferred.
* Deep understanding of Lean,, Kaizen, PDCA, and other continuous improvement frameworks.
* Demonstrated expertise in identifying waste and root causes across operational processes.
* Experienced in implementing cross‑functional system improvements and translating business requirements into system workflows.
* Adept at stakeholder management with the ability to navigate ambiguity, influence without authority, and drive alignment across teams.
* Strong attention to detail paired with a high‑level strategic mindset.
* Excellent written and verbal communication skills, capable of simplifying complex concepts.
* Thrives in a fast‑paced, collaborative environment.
* Proficiency in Google Docs, Google Sheets, Google Slides, ;
Lucidchart proficiency
* Computer Use:
Typing, mouse work, and sitting and looking at a computer potentially for long periods of time
* Hand Use:
Regular hand use for various tasks
* Hearing Requirements:
Ability to hear alarms, signals, and verbal instructions
* Lifting and Carrying:
Ability to lift, carry, and move materials up to 40 pounds
* Phone Answering:
Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently
* Sitting or Standing:
Ability to sit or stand for extended periods of time
* Health Insurance:
All full-time employees are eligible to enroll in Medical, Dental, and Vision
* Additional Benefits:
Full-time employees are eligible for fertility, commuter, and educational assistance benefits
* 401(K) Matching Plan:
We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
* Vacation:
All full-time employees are eligible for paid vacation
* Holiday Pay:
All regular, full-time employees are eligible for ten company paid holidays
* Employee Discounts:
Employees receive discounts on select grading services for approved submissions
* Flexible

Hours:

Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
* Fun Working Environment:
Our team members are invited to participate in celebrations, holiday events, and team building activities
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