Worker's Compensation Specialist

To thrive as a Worker's Compensation Specialist, you bring a thoughtful, organized, and people-focused approach to supporting employees through occupational injuries while helping maintain accurate, timely, and compliant claim processes. You work well across teams, communicate clearly, and use data to help strengthen injury management and return-to-work practices.

This role supports the administration of the company's workers' compensation and occupational injury management program across the U.S., with exposure to Canada and Mexico. You will partner closely with EHS, HR, operations leaders, and external partners to support consistent, employee-centered processes.

• Serve as a primary point of contact for workers' compensation claims from initiation through closure.
• Prepare and submit First Reports of Injury and related documentation accurately and on time.
• Partner with third‑party administrators, carriers, and insurance partners to support timely information exchange.
• Maintain visibility of open claims and support communication between injured employees, supervisors, HR, EHS, and external partners.
• Track claim status, reserves, and settlements, escalating questions or discrepancies as needed.
• Support the EHS team by gathering documentation for complex or litigated claims.
• Assist with coordinating modified duty assignments and interactive process meetings when needed.
• Support quarterly claim review meetings through reporting, data preparation, and follow‑up actions.

• Provide clear, compassionate guidance to injured employees on processes, timelines, and available resources.
• Support operations leaders and HR with claim information and return‑to‑work coordination.
• Partner with leaders to identify light‑duty or transitional work aligned with medical restrictions.
• Assist with preparing materials or information for manager training related to incident reporting, documentation, and lag‑time reduction.

• Support compliance with workers' compensation regulations, OSHA recordkeeping, and internal reporting standards.
• Maintain accurate OSHA 300 logs, state filings, and audit documentation.
• Assist with gathering information related to compliance activities in the U.S., Canada, and Mexico.
• Partner with EHS to help ensure consistency between injury management and safety reporting.

• Track and report on key metrics such as claim frequency, lag time, medical and indemnity costs, and closure efficiency.
• Run reports and provide data to support analysis conducted by EHS leadership.
• Assist with documenting process updates and supporting continuous improvement efforts.

• Support coordination of occupational injury programs across the U.S., Canada, and Mexico.
• Share best practices with HR and EHS partners to help strengthen process consistency.
• Stay informed on program updates and changes communicated by EHS leadership.

• High school diploma or equivalent required.
• Bachelor's degree in Human Resources, Risk Management, Business Administration, or a related field preferred.
• 3-5 years of experience supporting workers' compensation or occupational injury management, preferably in a multi‑site environment.
• Experience working with a third‑party administrator or insurance carrier preferred.
• Exposure to multi‑state or cross‑border environments (U.S., Canada, or Mexico) is a plus.

• Understanding of workers' compensation processes and return‑to‑work practices, with the ability and willingness to learn additional requirements.
• Familiarity with Canadian WSIB/CNESST and Mexican IMSS/STPS programs is a plus.
• Strong analytical, reporting, and organizational skills, including proficiency in Excel and HRIS or claims management systems.
• Clear communication skills and the ability to build positive working relationships.
• Ability to handle confidential information with professionalism and discretion.
• Strong attention to detail, follow‑through, and accountability in a fast‑paced environment.