Manager, Leadership Ranch Operations

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

We are looking for a highly driven, hands-on Ranch Operations Manager to lead day-to-day operations at Sendero Ranch. This role is responsible for ensuring the ranch delivers a best-in-class hospitality and learning environment for Netflix’s leadership programs, team offsites, and other internal gatherings. You will lead the on-site team, planning team, and vendor partners, manage the operational rhythm of the ranch, and ensure that every touchpoint—from arrival and lodging to food & beverage, activities, and departure—reflects Netflix’s standards of excellence.

You enjoy building and refining systems, collaborating across functions, and solving operational challenges with a curious, service-oriented mindset. The ideal candidate has deep experience in hospitality, venue or retreat operations, and vendor management, is comfortable operating in a remote, rural environment, and is energized by creating a seamless, high-touch experience for senior leaders. You are an organized and detail-oriented leader, able to partner effectively with a variety of cross-functional colleagues and vendors, and you are not afraid to roll up your sleeves.

Netflix is a fast-paced and demanding company that requires a driven individual who is able to exercise good judgment, take initiative, and provide a high level of customer service. You’ll also be part of our unique culture.

• Lead day-to-day operations at Sendero Ranch to ensure a seamless, high-quality experience for all guests and programs.
• Partner closely with Leadership Programs, Corporate Events, Security & Safety, EHS, and other cross-functional teams to plan and execute multi-day leadership retreats and other events.
• Oversee logistics for ranch programs, including travel coordination, transportation, room assignments, activities, and operational agendas.
Develop, maintain, and iterate operational playbooks for ranch operations, including event and venue operations, front desk/guest services, janitorial, and food & beverage.
• Proactively identify and resolve operational issues, troubleshooting challenges in real time to protect the guest experience.

• Lead and develop a hybrid team of on-site staff, remote planners, and third-party providers to deliver best-in-class hospitality and service.
• Set clear expectations and standards for service, communication, and collaboration across all on-site roles.
• Manage key vendor relationships (e.g., housekeeping, F&B, transportation, maintenance, activities), including performance, service levels, and alignment with Netflix culture.
• Partner with UCAN Venues leadership on staffing models and vendor strategy to ensure the right mix of in-house and outsourced support.
• Guest Experience & Stakeholder Management
• Serve as a primary on-site point of contact for Leadership Programs and other internal partners, ensuring operational plans align with program goals.
• Build strong relationships with Netflix business leaders and program facilitators to understand their needs and translate them into operational solutions.
• Communicate Sendero Ranch’s mission, capabilities, and operational updates to stakeholders through timely, relevant, and tailored communication.
• Champion a high-touch, personalized guest experience that reflects Netflix’s culture and values.

• Oversee the day-to-day condition and readiness of ranch facilities, including lodging, meeting spaces, outdoor areas, and support spaces.
• Coordinate with internal partners and vendors on maintenance, repairs, and seasonal readiness to ensure the ranch operates effectively in a remote and seasonally challenging environment.
• Ensure operations comply with local regulations and internal standards related to safety, security, and…