Clinician Field Mentor

Overview

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

How will this role have an impact?

The Clinician Player Coach is an opportunity for seasoned clinicians to grow into an expanded role, serving as a mentor and champion for Signify Health clinicians, as well as continuing meaningful work connecting with health plan members.

The Clinician Player Coach completes In Home Evaluations (IHEs) and other associated visits for up to 80% of their week, and 20% of their time serves as a peer mentor to other clinicians. The ideal candidate will have demonstrated high quality, efficient care with high member satisfaction scores. The role provides dedicated guidance to new hire clinicians during their first 90 days and offers 1:1 support to active clinicians.

It serves as the first line of support for non-urgent clinical inquiries and, if needed, escalates issues to Clinical Leaders and Operations Managers. The role also serves as an early adopter for new diagnostic and preventive services as well as clinical workflow changes.

This role reports to our Operations Manager with a dotted line to the Clinical Success team.

• Complete In-home Visits
• Perform IHEs, Focused Visits, and Video Visits, meeting Signify Health KPIs (operational, clinical, and member experience).
• Primary coverage areas include but are not limited to California.
• Test new Diagnostic & Preventive Services (DPS) and clinical workflow changes and provide feedback.
• Provide 40 hours of availability weekly, consistently delivering 128+ capacity units per month, and reserve one assigned day/week for coaching/mentorship (may include ride-along and job shadow visits).
• Maintain a strong visit completion rate with 88+ completed visits per month.
• New Clinician Mentorship
• Provide dedicated guidance in the first 90 days to new hire clinicians to acclimate to Signify Health and available resources.
• Facilitate virtual and in-person shadowing opportunities for new clinicians.
• Provide best practice tips on clinical workflows, DPS, etc.
• Active Clinician Mentorship
• Offer group support to active clinicians on new features/DPS/updates and opportunities identified in prospective monitoring of a clinical nature via webinars or office hours.
• Provide real-time support to in-field clinicians via company-approved outlets for prompt outreach.
• Serve as first line of response for clinical inquiries before escalation to Clinical Leader (CL).
• Other role expectations and requirements
• Meet regularly with Clinical Leaders (CL/CNL) for support and training.
• Engage in regular manager, team and clinical meetings; may attend special events as needed.
• Available to mentor and coach, including rotating evenings and weekends as assigned.
• Maintain training, affiliation, and compliance with Video Visit requirements (regular training).
• Maintain training and complete all DPS products as directed (regular training).
• Maintain all required supplies and diagnostic equipment related to DPS offerings.
• Be flexible to travel in-region and locally as dictated by business needs.
• Accommodate field observations/“ridealong” experiences as requested.
• Additional duties as required.

• Ability to:
  • Inspire, motivate, and mentor peers.
  • Share leading practices from first-hand experiences.
• Understanding of:
  • How to manage inquiries and escalate performance issues to leadership.
  • How to uphold high-quality member care across teams.
• Experience with:
  • Completing IHEs successfully as defined by Signify Health KPIs.
  • Mentoring teams and providing 1:1 professional and personal support.
  • Signify IHE tools and processes.
  • Developing and presenting group presentations.
• Required:
  
  Clinical background and State Licensure (e.g., MD/DO, NP/PA).
• Preferred:
  Multi-state licensure.
• Preferred: 5-7 years of clinical experience with a…