Team Leader, Management

Join to apply for the Team Leader role at H&R Block
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• Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving office growth objectives.
• Be a knowledge resource on tax topics and products for associates.
• Lead daily activities to ensure all tax office associates complete work by deadlines with quality standards and priorities.
• Train and coach associates to execute Service Standards and recognize outstanding contributions; build an engaging team environment.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create work schedules, ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required.
• Conduct timely performance reviews and partner with the Associate Relations Center to resolve issues and address performance concerns.

• Multi-unit people management experience in retail, restaurant, banking, or related industry.
• 2+ years as a Tax Professional.
• Prior experience in customer service, shift leadership, or similar role; experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual continuing education and the ability to meet IRS and applicable state requirements.
• Computer proficiency with MS Office.
• Ability to work independently with minimal supervision; customer-centric mindset.
• Able to work a flexible schedule and adapt to business needs.
• High school diploma or equivalent or higher.

• Wellbeing program, Better You, to help you build healthy habits.
• Employee Assistance Program with Health Advocate.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan (eligibility requirements apply).
• Check out all available benefits at

H&R Block is committed to building a Connected Culture — trust, care, and connections define how we work together and help everyone feel they belong as part of a larger team. You will be immersed in an exceptional work environment recognized on Best Companies lists. We celebrate diversity and are an equal opportunity employer.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.