More jobs:
Experienced HVAC Dispatcher
Job in
Sanford, Lee County, North Carolina, 27330, USA
Listed on 2026-02-01
Listing for:
Comfort First Heating and Cooling Inc.
Full Time
position Listed on 2026-02-01
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator, Admin Assistant -
Customer Service/HelpDesk
Office Administrator/ Coordinator, Admin Assistant
Job Description & How to Apply Below
Key Duties and Responsibilities
- Answer incoming service calls and schedule appointments promptly
- Dispatch technicians to jobs based on skills, availability, and location
- Provide customers with scheduling updates, delays, and job status information
- Support technicians throughout the day with job details and clear communication
- Monitor routes and workloads to maximize efficiency and productivity
- Collaborate with service managers to resolve scheduling conflicts and prioritize urgent calls
- Maintain accurate service records, work orders and documentation in company systems
- Assist with administrative tasks such as billing, invoicing, and reporting when needed
- Previous experience in dispatching, scheduling, or customer service (HVAC or home services preferred)
- Strong organizational and multitasking skills with attention to detail
- Excellent verbal communication and customer service skills
- Ability to stay calm and solutions-oriented in fast-paced or urgent situations
- Comfortable using dispatch or scheduling software and general computer systems
- Team-oriented mindset with the ability to collaborate effectively
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